Updated to YH12. Main domain portal not reachable from internet

What type of hardware are you using: Old laptop or computer
What YunoHost version are you running: 12.0

Describe your issue

I just upgraded to YH 12. Previously, the main domain I use with YH (example.com) was reachable via the internet, but now it is not. I can only reach it on my LAN. Any ideas? Thank you.

Share relevant logs or error messages

the browser will redirect from https://example.com to https://example.com/yunohost/sso?r=aHR0cHM6Ly9teS52aWxsZWRlYnV6ZXQuY29tLw==

but nothing loads/

After big updates or migrations, clear your browser cache

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Thanks…didn’t help. Also, doesn’t work in private mode or on different devices.

Then ssh to your machine and run the diagnosis and share it

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My main domain is example.com.

when I am on my LAN, I can reach the yunohost admin page by entering 192.168.1.1 but when I click on “User Interface”, I am unable to reach it and get error code 522 (connection timed out).

When I am on the internet/WAN, I cannot reach the SSO portal when typing example.com into a browser. I also get error code 522 (connection timed out)

From the terminal, I can do nslookup example.com
nslookup example.com
Server: 192.168.1.1
Address: 192.168.1.1#53

Non-authoritative answer:

Name: example.com

Address: 172.67.XXX.XXX

Name: example.com

Address: 104.21.XX.X

The only change I made recently was upgrading from YNH11 to YNH12

Then check the router configuration

yes, please share the diagnosis with us.

Thank you. I will do so, but am a noob. What settings should I check? Is there something specific I should look for?

You can check the diagnosis in the webadmin > Diagnosis > there should be a green button “Share with Yunopaste” (it should anonymize IP and domain in the generated paste)

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Merci everyone. This was helpful. By looking at the router settings, I learned of an error with an A record in the DNS.

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