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What type of hardware are you using
VPS bought online
What YunoHost version are you running
12.0
What app is this about
Synpase
Describe your issue
Upgrade seemed to have gone fine. Synapse server was working. Decided to reboot the server after about 2hours and synpase hasn’t worked since. The service is marked as stopped and starting doesn’t work nor does rebooting. I have tried for futher updates but i’m up to date. log is as follows
Share relevant logs or error messages
LOGFILE: journalctl
Nov 01 15:14:38 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:41 systemd[1]: synapse.service: Scheduled restart job, restart counter is at 140.
Nov 01 15:14:41 systemd[1]: Stopped synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:41 systemd[1]: Starting synapse.service - Synapse Matrix homeserver…
Nov 01 15:14:41 python[3743]: /opt/yunohost/matrix-synapse/bin/python: Error while finding module specification for ‘synapse.app.homeserver’ (ModuleNotFoundError: No module named ‘synapse’)
Nov 01 15:14:41 systemd[1]: synapse.service: Control process exited, code=exited, status=1/FAILURE
Nov 01 15:14:41 systemd[1]: synapse.service: Failed with result ‘exit-code’.
Nov 01 15:14:41 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:44 systemd[1]: synapse.service: Scheduled restart job, restart counter is at 141.
Nov 01 15:14:44 systemd[1]: Stopped synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:45 systemd[1]: Starting synapse.service - Synapse Matrix homeserver…
Nov 01 15:14:45 python[3748]: /opt/yunohost/matrix-synapse/bin/python: Error while finding module specification for ‘synapse.app.homeserver’ (ModuleNotFoundError: No module named ‘synapse’)
Nov 01 15:14:45 systemd[1]: synapse.service: Control process exited, code=exited, status=1/FAILURE
Nov 01 15:14:45 systemd[1]: synapse.service: Failed with result ‘exit-code’.
Nov 01 15:14:45 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:48 systemd[1]: synapse.service: Scheduled restart job, restart counter is at 142.
Nov 01 15:14:48 systemd[1]: Stopped synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:48 systemd[1]: Starting synapse.service - Synapse Matrix homeserver…
Nov 01 15:14:48 python[3764]: /opt/yunohost/matrix-synapse/bin/python: Error while finding module specification for ‘synapse.app.homeserver’ (ModuleNotFoundError: No module named ‘synapse’)
Nov 01 15:14:48 systemd[1]: synapse.service: Control process exited, code=exited, status=1/FAILURE
Nov 01 15:14:48 systemd[1]: synapse.service: Failed with result ‘exit-code’.
Nov 01 15:14:48 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:51 systemd[1]: synapse.service: Scheduled restart job, restart counter is at 143.
Nov 01 15:14:51 systemd[1]: Stopped synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:51 systemd[1]: Starting synapse.service - Synapse Matrix homeserver…
Nov 01 15:14:51 python[3768]: /opt/yunohost/matrix-synapse/bin/python: Error while finding module specification for ‘synapse.app.homeserver’ (ModuleNotFoundError: No module named ‘synapse’)
Nov 01 15:14:51 systemd[1]: synapse.service: Control process exited, code=exited, status=1/FAILURE
Nov 01 15:14:51 systemd[1]: synapse.service: Failed with result ‘exit-code’.
Nov 01 15:14:51 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:54 systemd[1]: synapse.service: Scheduled restart job, restart counter is at 144.
Nov 01 15:14:54 systemd[1]: Stopped synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:54 systemd[1]: Starting synapse.service - Synapse Matrix homeserver…
Nov 01 15:14:54 python[3802]: /opt/yunohost/matrix-synapse/bin/python: Error while finding module specification for ‘synapse.app.homeserver’ (ModuleNotFoundError: No module named ‘synapse’)
Nov 01 15:14:54 systemd[1]: synapse.service: Control process exited, code=exited, status=1/FAILURE
Nov 01 15:14:54 systemd[1]: synapse.service: Failed with result ‘exit-code’.
Nov 01 15:14:54 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:57 systemd[1]: synapse.service: Scheduled restart job, restart counter is at 145.
Nov 01 15:14:57 systemd[1]: Stopped synapse.service - Synapse Matrix homeserver.
Nov 01 15:14:58 systemd[1]: Starting synapse.service - Synapse Matrix homeserver…
Nov 01 15:14:58 python[3836]: /opt/yunohost/matrix-synapse/bin/python: Error while finding module specification for ‘synapse.app.homeserver’ (ModuleNotFoundError: No module named ‘synapse’)
Nov 01 15:14:58 systemd[1]: synapse.service: Control process exited, code=exited, status=1/FAILURE
Nov 01 15:14:58 systemd[1]: synapse.service: Failed with result ‘exit-code’.
Nov 01 15:14:58 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.
Nov 01 15:15:01 systemd[1]: synapse.service: Scheduled restart job, restart counter is at 146.
Nov 01 15:15:01 systemd[1]: Stopped synapse.service - Synapse Matrix homeserver.
Nov 01 15:15:01 systemd[1]: Starting synapse.service - Synapse Matrix homeserver…
Nov 01 15:15:01 python[3841]: /opt/yunohost/matrix-synapse/bin/python: Error while finding module specification for ‘synapse.app.homeserver’ (ModuleNotFoundError: No module named ‘synapse’)
Nov 01 15:15:01 systemd[1]: synapse.service: Control process exited, code=exited, status=1/FAILURE
Nov 01 15:15:01 systemd[1]: synapse.service: Failed with result ‘exit-code’.
Nov 01 15:15:01 systemd[1]: Failed to start synapse.service - Synapse Matrix homeserver.