SpamRATS! response

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:gb:
Hello (french below)

I’m having an issue with SpamRATS! I don’t believe there is a problem with my configuration, and yet every time I contact them, I receive the same message:

Hello,

IP Address: 57.x.x.x

You of course ONLY need to remove this IP address if it is a properly configured mail server.  And once listed, we do expect it to follow Best Practices for Email Operators. (See M3AAWG etc)

In this case, you need a URL associated with the domain you use in your PTR for this server.  That URL should reflect the website of the responsible party for this server, and should have proper contact information available for the public to find that responsible party.

In this case, http://domaine.com does not qualify.
Error: Cannot access domaine.com, Access forbidden (403)

Please contact us again when you have that URL up, functioning, and available for review.

    -- Pest Control Officer --

However, two things:

  • The domain hosting the server is serveur.domaine.com, not domaine.com.
  • The PTR correctly points to serveur.domaine.com.
  • The IP is correctly associated with serveur.domaine.com.

So I don’t understand why they keep checking domaine.com in their tests.

Also, both the information page on serveur.domaine.com and the company website at www.domaine.com are accessible. I’ve done many tests and I cannot reproduce a 403 error, and this has been consistent for a week. I ask them every day, and they keep replying with the exact same message.

I suspect there’s nothing I can do, but I’d like to know whether anyone has experienced this kind of situation before.

For more information:

  • VPS hosted by OVH.
  • YunoHost version 12.1.40.1 (stable).
  • 10/10 on mail-tester.

Thanks in advance for your feedback and experience!

───
:fr:
Bonjour, j’ai un soucis avec spamRATS! : je ne crois pas avoir de problème dans ma configuration, et pourtant, à chaque fois que je leur écris, j’ai le même mail :

Hello,

IP Address: 57.x.x.x

You of course ONLY need to remove this IP address if it is a properly configured mail server.  And once listed, we do expect it to follow Best Practices for Email Operators. (See M3AAWG etc)

In this case, you need a URL associated with the domain you use in your PTR for this server.  That URL should reflect the website of the responsible party for this server, and should have proper contact information available for the public to find that responsible party.

In this case, http://domaine.com does not qualify.
Error: Cannot access domaine.com, Access forbidden (403)

Please contact us again when you have that URL up, functioning, and available for review.

    -- Pest Control Officer --

Sauf que deux choses :

du coup je ne comprends pas pourquoi ils continuent à regarder domaine.com dans leurs tests.

ensuite, que ce soit la page d’info sur serveur.domaine.com ou le site de la boite, à www.domaine.com, sont bien tous deux accessibles, j’ai fait pleins de tests, je n’arrive pas à reproduire un 403, et ça sur une semaine, en leur demandant tous les jours, ils me répondent systématiquement la même chose.

Je me doute qu’il n’y a rien à faire, mais j’aimerais savoir si quelqu’un a déjà eu ce cas de figure ?

Pour plus d’infos :

  • VPS chez OVH
  • yunohost en version 12.1.40.1 (stable)
  • 10/10 à mail-tester

Merci d’avance pour vos retours d’expérience !