Snappy mail can't setup the app no admin_password.txt file


My YunoHost server

Hardware: Raspberry Pi 3 at home
YunoHost version: 11.2.5
I have access to my server : Through SSH | through the webadmin |
Are you in a special context or did you perform some particular tweaking on your YunoHost instance ? : no

Description of my issue

I installed SnappyMail and it went clean. Per the post install, I am supposed to access the admin screen, and then login with a password file generated at:

However, there is no password file in :/var/www/snappymail/app/data/data/default directory (checked in CLI with sudo su)

When i go on admin URL : /snappymail/app/?admin I have an empty page :

Any ideas what I need to do ?

I have no idea, but usually, the 1st thing to do is to avoid to remove the template and fill it instead.

here you give no information about your installation, so it is quite sad :frowning_face:

1 Like

My installation :

YunoHost 11.2.5 on Rpi3.

What do you mean ?

When you create a new topic, there is this template that you have to follow so people that want to help can actually help, and you removed it, so it is quite possible that your topic will be ignored :person_shrugging:

It starts with text UPPERCASE so you can not just ignore it, I have no idea about how to make it more obvious :frowning_face:

  • READ ME AND USE THIS TEMPLATE IF YOU WANT TO GET HELP ! You may ask your question in english or french, whichever is easiest for you
 But please use one of the templates provided below :wink:
  • LISEZ-MOI ET UTILISEZ CE MODÈLE DE TOPIC SI VOUS SOUHAITEZ OBTENIR DE L’AIDE ! Vous pouvez poser votre question en anglais ou français, selon ce qui est le plus simple pour vous
 Mais de prĂ©fĂ©rence en utilisant l’un des deux modĂšles fournis ci-dessous :wink:

:uk:/:us: Message template (english)

The “support” category is meant to ask for help or troubleshooting related to installing or using YunoHost or its applications. It is not to ask assistance on general system administration, network administration or special use cases that goes beyond the scope of the project. If you wish to discuss more advanced use case, please post in the “Advanced Use Case” category.

Before posting, please :

My YunoHost server

Hardware: VPS bought online / Old laptop or computer / Raspberry Pi (specify version, 0 to 4) at home / Internet Cube with VPN / Other ARM board / 

YunoHost version: x.x.x
I have access to my server : Through SSH | through the webadmin | direct access via keyboard / screen | 

Are you in a special context or did you perform some particular tweaking on your YunoHost instance ? : no / yes
If yes, please explain:

Description of my issue

To get help efficiently, please explain what you are trying to achieve, in which context, what you tried and provide detailed error messages and logs if you can.

Avoid saying that it “doesn’t work” or that it “does nothing” 
 explain what really happens and how you interpret it!

NB: we prefer you to share the full logs by clicking the green buttons “Share logs with YunoPaste”.
You can also copy them into or directly include error messages using backticks like this :

Here are some error messages

:fr: ModÚle de message (français)

La catĂ©gorie “support” est destinĂ©e Ă  l’aide et au dĂ©pannage liĂ© Ă  l’installation et utilisation de YunoHost et de ses applications. Elle n’est pas destinĂ©e Ă  de l’assistance gĂ©nĂ©raliste pour l’administration systĂšme, rĂ©seau, ou pour les cas particuliers qui vont au dela de ce que propose le projet. Si vous souhaitez discuter de cas d’usage avancĂ©s, merci d’utiliser la catĂ©gorie “Advanced Use Case”.

Avant de poster, merci de :

Mon serveur YunoHost

Matériel: VPS acheté en ligne / Vieil ordinateur / Raspberry Pi (préciser version, de 0 à 4) à la maison / Brique Internet avec VPN / Autre carte ARM / 

Version de YunoHost: x.x.x
J’ai accĂšs Ă  mon serveur : En SSH | Par la webadmin | En direct avec un clavier/Ă©cran | 

Êtes-vous dans un contexte particulier ou avez-vous effectuĂ© des modificiations particuliĂšres sur votre instance ? : non / oui
Si oui, expliquer:

Description du problĂšme

Pour obtenir de l’aide efficacement, expliquez qu’est-ce que vous cherchez Ă  faire, dans quel contexte, qu’est-ce que vous avez essayĂ©, et les messages d’erreurs / logs dĂ©taillĂ©s si possible.

Évitez de dire que quelque chose ne “marche pas” ou ne “fais rien” 
 expliquez ce qui se passe vraiment et comment vous l’interprĂȘtez !

NB: nous prĂ©fĂ©rons que vous partagiez les logs complets en cliquant sur les boutons verts “Partager les logs avec YunoPaste”.
Vous pouvez aussi les copier dans ou inclure directement ces messages en utilisant les “backticks” (accent grave) comme ceci :

Voici des messages d'erreurs

Why you ask me to respect template while many others topic, who does not respect it, have no comments on this point ? It’s to the customer’s head ? Of course I’m going to use the template but there’s nothing more to say than what I’ve already asked, but I’m going to use more characters in your database, as you wish. :saluting_face:

Why you ask me to respect template while many others topic

Many other topics should respect the template. Templates are not requested to bother the user who is asking for help, it is for people willing to spend time on your issue. it’s a kind of politeness.

But I’m sure you’re already convinced.


Just have a look at my comment on the last few days :upside_down_face:
Around half are to tell people that if they want people to help them, they should at least follow the local rules.

I know I can be a jerk, especially at the end of the week, and if I was to harsh with you, please forgive me.

But it is not because other people do it badly that you should too :frowning_face:
(And I see that you edited your post, so maybe you see the interest)

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