Onlyoffice integration with nextcloud

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1

What type of hardware are you using: Old laptop or computer
What YunoHost version are you running: 12.0.14
What app is this about: onlyoffice integration within nextcloud

Describe your issue

I have been trying and searching this forum and cannot find a solution to this problem when saving the settings from nextcloud onlyoffice integration.
I’m rather sure everything is installed well.
I have nextcloud.mydomain.net and office.mydomain.net

This is the error I get when saving:
Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 9.0.4.54)

Christian

Share relevant logs or error messages

I don’t find errors in the installation logs but if needed will upload them

2

Could you watch this log :

tail -n50 /var/log/nginx/office.mydaomin.net-access.log
tail -n50 /var/log/nginx/office.mydaomin.net-error.log
5

Could you check if you have an onlyoffice upgrade suggested in your webadmin > upgrade ?

6

no upgrade suggestions
diagnose all okay

8

As often is the case, uninstall and a fresh reinstall did the trick

1 Like
9

hmm, reinstall onlyoffice works partially for me.
humhub to onlyoffice works (same server)
nextcloud to onlyoffice works (external server)
nextcloud to onlyoffice works not (same server, same nextcloud version above, same connector as above)

10

Same here — I did a completely fresh installation and I’m getting exactly the same issue:

Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 9.0.4.54)
11

In my case there was a mismatch between the paths.
Also make sure you copy the key (JWT) in the settings in nextcloud
try to connect to the demo server, if that works, you know it’s on your end

12

Be careful,before uninstalling old onlyoffice version, you should run document-prepare4shutdown.sh. Otherwise some doc could be lost.

Be sure the jwt key is the same in the config of the connector and in the web admin onlyoffice config panel.

Be sure you have a let’s encrypt cert on onlyoffice domain and on nextcloud domain.

If it’s not enough, could you share your install or upgrade logs.

13

I’m testing on a fresh instance. My production environment is safe, and when I use the old version of OnlyOffice (v8.3.3.18), my new Nextcloud instance can connect. However, the newest version (v9.0.4.54) gives the error mentioned above.

I’m considering installing version 8 on the new instance.

or maybe I should use advance server setting, @chriz are you using it?

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14

For me it works.
nextcloud in it’s own subdomain
office in it’s own subdomain
The funny thing is that when it did not work I had an extra screen to fill in document server and nextcloud server, but after removing and reinstalling I only had to fill in the office subdomain and fill in the provided jwt key and it all came together.

15

Hello chriz,
Did you only uninstall and reinstall OnlyOffice? Not Nextcloud?
Because since version 9.0.4 of OnlyOffice, I have the same problem.
I have already tried uninstalling and reinstalling OnlyOffice, but without success…

16

FYI,
If i install the app with the option “Keep the official OnlyOffice binaries” checked, it works !

1 Like
17

both nextcloud and onlyoffice
make sure to carefully read all instructions while reinstalling
make sure SSL is installed for both subdomains like: https://onlyoffice.domain.net and https://nextcloud.domain.net
I did not keep the official onlyoffice binaries and it works

2 Likes
18

Currently, my Nextcloud is not on a dedicated domain.
Do you think that’s where the problem lies? I’m not very keen on uninstalling and reinstalling Nextcloud on another domain. I’m afraid of losing some data.
And I don’t understand why it works with the official binaries.

19

it does not have to be on a dedicated domain, rather a subdoman
what I experienced is that when I put nextcloud in a path like mydomain/nextcloud, it did not work, but actually should work. I’m not sure what happens on my system.
indeed, data loss is real, do make a backup before doing anything
I’m a beginner so cannot give more advice

1 Like
20

Ok thanks Chriz

21

That’s right, I finally did it — my issue was the same. Instead of using a subdomain, I used a path from the root domain for Nextcloud. I switched to separate subdomains for Nextcloud and OnlyOffice, and it finally works.

Previously, using a path without a subdomain for Nextcloud was fine, but something must have changed in version 9 of OnlyOffice.

Thanks everyone for your engagement!

22

Please, if no body share the logs when oo fails, i can’t be sure what i should change in the package…

23

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