What type of hardware are you using : Old laptop or computerWhat YunoHost version are you running : 12.0.14What app is this about : Nextcloud
Hello, how are you?
It’s been strange for a few days now. When I delete a file on PC A, I obviously wait for the Nextcloud icon to turn green again.
I turn on PC B, Nextcloud resumes syncing and displays a red icon. The last files I deleted are still there locally, and it displays the following error :
Temporary error when removing local item removed from server.
I’ve tried scanning the files; emptying the recycle bin; cleaning up temporary files; using the occ cleanup command; restarting the sync client on PC B; restarting the computer; and restarting my YunoHost server; the error persists.
The only way to get a green sync icon back is to manually delete the files that were deleted on the server.
When I go to the Nextcloud application logs, I don’t see any new lines; I don’t know where to look to find the source of the problem.
Version
Thanks a lot for your idea
I see also a lot of similar issues with the client syncronisation,
opened 07:30PM - 13 Nov 22 UTC
closed 11:25AM - 08 Nov 24 UTC
0. Needs triage
### ⚠️ Before submitting, please verify the following: ⚠️
- [X] This is a **bug… **, not a question or a configuration issue.
- [X] This issue is **not** already reported on Github (I've searched it).
- [X] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [X] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)
### Bug description
The share dialog is looking incomplete.
...
Pasted a directory to sync in a nextcloud folder, then moved it to another folder during sync.
Nextcloud gave a sync error "File allready exists" and then deleted all files online and locally. now everything is gone!!!
### Steps to reproduce
1. Cut and paste a directory into the nextcloud folder or a subfolder
2. When sync is not yet finished move the files to another folder in your Nextcloud directory
3. An error occures and al files are deleted
...
### Expected behavior
Nextcloud deletes nothing. maybe wait until sync is finished and the moves files.
### Which files are affected by this bug
fthis were mkv files and directories
### Operating system
Windows
### Which version of the operating system you are running.
Windows 11
### Package
Distro package manager
### Nextcloud Server version
24.0.6
### Nextcloud Desktop Client version
3.6.2
### Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 3.4.2 to 3.4.4)
### Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
### Are you using an external user-backend?
- [X] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
### Nextcloud Server logs
_No response_
### Additional info
_No response_
1 Like
Yes it’s sound like same problem;
Thanks i don’t think to look on nextcloud GitHub
opened 12:53PM - 17 Apr 25 UTC
bug
needs info
2. developing
### ⚠️ Before submitting, please verify the following: ⚠️
- [x] This is a **bug… **, not a question or a configuration issue.
- [x] This issue is **not** already reported on Github (I've searched it).
- [x] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)
### Bug description
When moving files from one folder to another on the server (from another PC with a sync client in v3.15.3), the PC with version 3.16.3 cannot delete the files locally in the original folder
### Steps to reproduce
1. Delete a file on the server (The file deletion is due to a move and not a direct deletion)
2. Wait and see error
### Expected behavior
The files are deleted without error
### Which files are affected by this bug
all
### Operating system
Windows
### Which version of the operating system you are running.
Windows 11
### Package
Official Windows MSI
### Nextcloud Server version
29.0.14
### Nextcloud Desktop Client version
3.16.3
### Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 3.4.2 to 3.4.4)
### Are you using the Nextcloud Server Encryption module?
Encryption is Enabled
### Are you using an external user-backend?
- [x] Default internal user-backend
- [x] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
### Nextcloud Server logs
```shell
2025-04-17 11:02:11:416 [ info nextcloud.sync.discovery C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\discovery.cpp:598 ]: "Processing \"PROJETS/sous-dossier/05/02_NDC/337_Estimation entrée d'air.xlsx\" | (db/local/remote) | valid: true/db/true | mtime: 1744880467/0/1744880467 | size: 73246/0/73246 | etag: \"6800c35875c47\"//\"6800c35875c47\" | checksum: \"\"//\"\" | perm: \"WDNVRm\"//\"WDNVRm\" | fileid: \"00146637ocb3p0fs2fhi\"//\"00146637ocb3p0fs2fhi\" | type: CSyncEnums::ItemTypeVirtualFile/CSyncEnums::ItemTypeSkip/CSyncEnums::ItemTypeFile | e2ee: false/false | e2eeMangledName: \"\"/\"\" | file lock: locked//locked | file lock type: \"2\"//\"2\" | live photo: false//false | metadata missing: /false/"
2025-04-17 11:02:11:609 [ info nextcloud.sync.discovery C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\discovery.cpp:598 ]: "Processing \"PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx\" | (db/local/remote) | valid: true/true/false | mtime: 1612879922/1612879922/0 | size: 167663/167663/0 | etag: \"6800c362536c8\"//\"\" | checksum: \"\"//\"\" | perm: \"WDNVRm\"//\"\" | fileid: \"00146633ocb3p0fs2fhi\"//\"\" | type: CSyncEnums::ItemTypeVirtualFile/CSyncEnums::ItemTypeVirtualFile/CSyncEnums::ItemTypeFile | e2ee: false/false | e2eeMangledName: \"\"/\"\" | file lock: not locked// | file lock type: \"\"//\"\" | live photo: false//false | metadata missing: /false/"
2025-04-17 11:02:11:611 [ info nextcloud.sync.statustracker C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\syncfilestatustracker.cpp:239 ]: Investigating "PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx" OCC::SyncFileItem::NoStatus CSyncEnums::CSYNC_INSTRUCTION_REMOVE OCC::SyncFileItem::Down
2025-04-17 11:02:11:622 [ info nextcloud.sync.propagator C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\owncloudpropagator.h:221 ]: Starting CSyncEnums::CSYNC_INSTRUCTION_REMOVE propagation of "PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx" by OCC::PropagateLocalRemove(0x18d35a94f00)
2025-04-17 11:02:11:622 [ info nextcloud.sync.propagator.localremove C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\propagatorjobs.cpp:93 ]: Start propagate local remove job
2025-04-17 11:02:11:622 [ info nextcloud.log.permanent C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\propagatorjobs.cpp:94 ]: delete "PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx" "Processing \"PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx\" | (db/local/remote) | valid: true/true/false | mtime: 1612879922/1612879922/0 | size: 167663/167663/0 | etag: \"6800c362536c8\"//\"\" | checksum: \"\"//\"\" | perm: \"WDNVRm\"//\"\" | fileid: \"00146633ocb3p0fs2fhi\"//\"\" | type: CSyncEnums::ItemTypeVirtualFile/CSyncEnums::ItemTypeVirtualFile/CSyncEnums::ItemTypeFile | e2ee: false/false | e2eeMangledName: \"\"/\"\" | file lock: not locked// | file lock type: \"\"//\"\" | live photo: false//false | metadata missing: /false/"
2025-04-17 11:02:11:622 [ info nextcloud.sync.propagator.localremove C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\propagatorjobs.cpp:102 ]: Going to delete: "C:/Users/utilisateur/Site/PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx"
2025-04-17 11:02:11:623 [ info nextcloud.sync.filesystem C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\filesystem.cpp:442 ]: "C:/Users/utilisateur/Site/PROJETS/sous-dossier/05/07/XXX" will be read write
2025-04-17 11:02:11:623 [ info nextcloud.sync.filesystem C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\filesystem.cpp:442 ]: "C:/Users/utilisateur/Site/PROJETS/sous-dossier/05/07/XXX" will be read write
2025-04-17 11:02:11:623 [ info nextcloud.sync.filesystem C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\filesystem.cpp:442 ]: "C:/Users/utilisateur/Site/PROJETS/sous-dossier/05/07/XXX" will be read write
2025-04-17 11:02:11:623 [ warning nextcloud.sync.propagator C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\owncloudpropagator.cpp:288 ]: Could not complete propagation of "PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx" by OCC::PropagateLocalRemove(0x18d35a94f00) with status OCC::SyncFileItem::NormalError and error: "Temporary error when removing local item removed from server."
2025-04-17 11:02:11:625 [ info nextcloud.gui.activity C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\gui\tray\usermodel.cpp:867 ]: Item "PROJETS/sous-dossier/05/07/XXX/Estimation entrée d'air.xlsx" retrieved resulted in error "Temporary error when removing local item removed from server."
2025-04-17 11:02:11:626 [ info nextcloud.sync.engine C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\libsync\syncengine.cpp:937 ]: Sync run took 4066 ms
2025-04-17 11:02:11:626 [ info nextcloud.gui.folder C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\gui\folder.cpp:1242 ]: Client version 3.16.3 (build 20250416) Qt 6.8.1 SSL OpenSSL 3.3.2 3 Sep 2024
2025-04-17 11:02:11:626 [ warning nextcloud.gui.folder C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\gui\folder.cpp:1249 ]: SyncEngine finished with ERROR
2025-04-17 11:02:11:626 [ debug com.nextcloud.owncloudgui C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\gui\owncloudgui.cpp:481 ] [ OCC::ownCloudGui::slotShowTrayMessage ]: Going to show notification with title: ' "Activité de synchronisation" ' and message: ' "PROJETS\\sous-dossier\\05\\07\\XXX\\Estimation entrée d'air.xlsx n'a pu être synchronisé pour cause d'erreur. Consultez les logs pour les détails." '
2025-04-17 11:02:11:639 [ info nextcloud.gui.folder C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\gui\folder.cpp:435 ]: Folder "" sync result: OCC::SyncResult::SyncRunning
2025-04-17 11:02:11:639 [ info nextcloud.gui.folder C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\gui\folder.cpp:1278 ]: the last 3 syncs failed
2025-04-17 11:02:11:639 [ info nextcloud.gui.application C:\Users\User\AppData\Local\Temp\windows-30061\client-building\desktop\src\gui\owncloudgui.cpp:252 ]: Sync state changed for folder "https://site.com/remote.php/dav/files/Nf7gkgXZHtnSnDgsdgdgEJ8AG_KD546345roslPwE/" : "Error"
```
### Additional info
Downgrade to v3.16.2 and files sync fine again (local delete without error)
here is a post open last day about that and some patch are testing now
system
May 7, 2025, 4:33pm
4
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.
