Hello tebo
Do you test this application, i mean did you do a Proof Of Concept of this solution in real condition.
I’m interrested in this application but i think that the major problem for support of computers is on remote computer side.
You have to configure access from extern in order to take control on the remoted computer. That’s not a real problem when you are an it to launch your VNC or RDP client to access computer but the problem is on remoted computer.