What type of hardware are you using: VPS bought online
What YunoHost version are you running: YunoHost 12.0.11 (stable
How are you able to access your server: The webadmin
SSH
Are you in a special context or did you perform specific tweaking on your YunoHost instance ?: No
Describe your issue
Hi there
I have just installed Yunohost on a VPS machine.
Running the diagnostics shows everything fine but the internet connectivity.
I do not understand why because I can ping 8.8.8.8 or whatever from the CLI without any lost packets. On the VPS I have no firewall set up.
During server configuration, I asked for a subdomain at ynh.fr .This seems to make troubles because pinging my_subdomain.ynh.fr from an external computer delivers no results (all packets lost). The same, when I enter in the web browser https://my_subdomain.ynh.fr, no results. But I can connect to my Yunohost server by entering https://my.ip.number.
So does anyone have a idea, what the issue can be?
Thank you
Gascogne
PS: pasting filelogs into paste.yunohost.org does not work for me unfortunately. So I copied below an excerpt of ‘yunohost-api.log’ right after manually triggering the diagnostic for ‘internet connectivity’.
PS2: i am not able to install any app from the catalog (just for your information becos I opened a second topic regarding this issue)
Share relevant logs or error messages
2025-03-06 15:34:30,076 DEBUG geventwebsocket.handler.run_application - Initializing WebSocket
2025-03-06 15:34:30,076 DEBUG geventwebsocket.handler.upgrade_websocket - Validating WebSocket request
2025-03-06 15:34:30,076 DEBUG geventwebsocket.handler.upgrade_connection - Attempting to upgrade connection
2025-03-06 15:34:30,077 DEBUG geventwebsocket.handler.upgrade_connection - WebSocket request accepted, switching protocols
2025-03-06 15:34:30,113 DEBUG geventwebsocket.handler.run_application - Initializing WebSocket
2025-03-06 15:34:30,113 DEBUG geventwebsocket.handler.upgrade_websocket - Validating WebSocket request
2025-03-06 15:34:30,113 DEBUG geventwebsocket.handler.upgrade_websocket - Can only upgrade connection if using GET method.
2025-03-06 15:34:30,116 DEBUG moulinette.core.acquire - acquiring lock…
2025-03-06 15:34:30,116 DEBUG moulinette.core.acquire - lock has been acquired
2025-03-06 15:34:30,116 DEBUG moulinette.actionsmap.process - loading python module yunohost.diagnosis took 0.000s
2025-03-06 15:34:30,116 DEBUG moulinette.actionsmap.process - processing action ‘yunohost.diagnosis.run’
2025-03-06 15:34:30,116 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for ip …
2025-03-06 15:34:30,116 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser ip
2025-03-06 15:34:30,154 DEBUG yunohost.diagnosis.can_ping_outside - No default route for IPv6, so assuming there’s no IP address for that version
2025-03-06 15:34:45,200 DEBUG yunohost.diagnosis.diagnose - Updating cache /var/cache/yunohost/diagnosis/ip.json
2025-03-06 15:34:45,201 ERROR yunohost.diagnosis.diagnose - 1 erhebliche(s) Problem(e) in Verbindung mit Internetkonnektivität gefunden!
2025-03-06 15:34:45,204 DEBUG moulinette.actionsmap.process - action executed in 15.087s
2025-03-06 15:34:45,204 DEBUG moulinette.core.release - lock has been released
2025-03-06 15:34:45,206 DEBUG geventwebsocket.handler.close - Closed WebSocket
2025-03-06 15:34:45,206 DEBUG geventwebsocket.handler.close - Failed to write closing frame → closing socket
2025-03-06 15:34:45,207 DEBUG geventwebsocket.handler.close - Closed WebSocket
2025-03-06 15:34:45,207 INFO geventwebsocket.handler.log_request - 127.0.0.1 - - [2025-03-06 15:34:45] “PUT /diagnosis/run?force HTTP/1.1” 204 83 15.094253
2025-03-06 15:34:45,600 DEBUG geventwebsocket.handler.run_application - Initializing WebSocket
2025-03-06 15:34:45,600 DEBUG geventwebsocket.handler.upgrade_websocket - Validating WebSocket request
2025-03-06 15:34:45,600 DEBUG geventwebsocket.handler.upgrade_connection - Attempting to upgrade connection
2025-03-06 15:34:45,600 DEBUG geventwebsocket.handler.upgrade_connection - WebSocket request accepted, switching protocols
2025-03-06 15:34:45,635 DEBUG geventwebsocket.handler.run_application - Initializing WebSocket
2025-03-06 15:34:45,635 DEBUG geventwebsocket.handler.upgrade_websocket - Validating WebSocket request
2025-03-06 15:34:45,636 DEBUG geventwebsocket.handler.upgrade_websocket - Can only upgrade connection if using GET method.
2025-03-06 15:34:45,638 DEBUG moulinette.core.acquire - acquiring lock…
2025-03-06 15:34:45,638 DEBUG moulinette.core.acquire - lock has been acquired
2025-03-06 15:34:45,639 DEBUG moulinette.actionsmap.process - loading python module yunohost.diagnosis took 0.000s
2025-03-06 15:34:45,639 DEBUG moulinette.actionsmap.process - processing action ‘yunohost.diagnosis.run’
2025-03-06 15:34:45,639 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for basesystem …
2025-03-06 15:34:45,639 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser basesystem
2025-03-06 15:34:45,639 DEBUG yunohost.diagnosis.diagnose - Cache still valid : /var/cache/yunohost/diagnosis/basesystem.json
2025-03-06 15:34:45,639 INFO yunohost.diagnosis.diagnose - (Cache still valid for Base system diagnosis. Won’t re-diagnose it yet!)
2025-03-06 15:34:45,641 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for ip …
2025-03-06 15:34:45,641 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser ip
2025-03-06 15:34:45,642 DEBUG yunohost.diagnosis.diagnose - Cache still valid : /var/cache/yunohost/diagnosis/ip.json
2025-03-06 15:34:45,642 INFO yunohost.diagnosis.diagnose - (Cache still valid for Internet connectivity diagnosis. Won’t re-diagnose it yet!)
2025-03-06 15:34:45,644 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for dnsrecords …
2025-03-06 15:34:45,644 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser dnsrecords
2025-03-06 15:34:45,644 ERROR yunohost.diagnosis.diagnose - Can’t run diagnosis for DNS records while there are important issues related to Internet connectivity.
2025-03-06 15:34:45,647 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for ports …
2025-03-06 15:34:45,647 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser ports
2025-03-06 15:34:45,647 ERROR yunohost.diagnosis.diagnose - Can’t run diagnosis for Ports exposure while there are important issues related to Internet connectivity.
2025-03-06 15:34:45,649 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for web …
2025-03-06 15:34:45,650 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser web
2025-03-06 15:34:45,650 ERROR yunohost.diagnosis.diagnose - Can’t run diagnosis for Web while there are important issues related to Internet connectivity.
2025-03-06 15:34:45,652 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for mail …
2025-03-06 15:34:45,652 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser mail
2025-03-06 15:34:45,652 ERROR yunohost.diagnosis.diagnose - Can’t run diagnosis for Email while there are important issues related to Internet connectivity.
2025-03-06 15:34:45,654 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for services …
2025-03-06 15:34:45,654 DEBUG yunohost.diagnosis.diagnose - Cache still valid : /var/cache/yunohost/diagnosis/services.json
2025-03-06 15:34:45,655 INFO yunohost.diagnosis.diagnose - (Cache still valid for Services status check diagnosis. Won’t re-diagnose it yet!)
2025-03-06 15:34:45,656 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for systemresources …
2025-03-06 15:34:45,656 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser systemresources
2025-03-06 15:34:45,656 DEBUG yunohost.diagnosis.diagnose - Cache still valid : /var/cache/yunohost/diagnosis/systemresources.json
2025-03-06 15:34:45,656 INFO yunohost.diagnosis.diagnose - (Cache still valid for System resources diagnosis. Won’t re-diagnose it yet!)
2025-03-06 15:34:45,658 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for regenconf …
2025-03-06 15:34:45,658 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser regenconf
2025-03-06 15:34:45,659 DEBUG yunohost.diagnosis.diagnose - Cache still valid : /var/cache/yunohost/diagnosis/regenconf.json
2025-03-06 15:34:45,659 INFO yunohost.diagnosis.diagnose - (Cache still valid for System configurations diagnosis. Won’t re-diagnose it yet!)
2025-03-06 15:34:45,661 DEBUG yunohost.diagnosis.diagnosis_run - Running diagnosis for apps …
2025-03-06 15:34:45,661 DEBUG yunohost.diagnosis._load_diagnoser - Loading diagnoser apps
2025-03-06 15:34:45,661 DEBUG yunohost.diagnosis.diagnose - Cache still valid : /var/cache/yunohost/diagnosis/apps.json
2025-03-06 15:34:45,661 INFO yunohost.diagnosis.diagnose - (Cache still valid for Applications diagnosis. Won’t re-diagnose it yet!)
2025-03-06 15:34:45,664 DEBUG moulinette.actionsmap.process - action executed in 0.025s
2025-03-06 15:34:45,664 DEBUG moulinette.core.release - lock has been released
2025-03-06 15:34:45,666 INFO geventwebsocket.handler.log_request - 127.0.0.1 - - [2025-03-06 15:34:45] “PUT /diagnosis/run?except_if_never_ran_yet HTTP/1.1” 204 83 0.030310
2025-03-06 15:34:45,666 DEBUG geventwebsocket.handler.close - Closed WebSocket
2025-03-06 15:34:45,666 DEBUG geventwebsocket.handler.close - Failed to write closing frame → closing socket
2025-03-06 15:34:45,667 DEBUG geventwebsocket.handler.close - Closed WebSocket
2025-03-06 15:34:45,708 DEBUG geventwebsocket.handler.run_application - Initializing WebSocket
2025-03-06 15:34:45,708 DEBUG geventwebsocket.handler.upgrade_websocket - Validating WebSocket request
2025-03-06 15:34:45,711 DEBUG moulinette.actionsmap.process - loading python module yunohost.diagnosis took 0.000s
2025-03-06 15:34:45,711 DEBUG moulinette.actionsmap.process - processing action ‘yunohost.diagnosis.show’
2025-03-06 15:34:45,712 WARNING yunohost.diagnosis.get_cached_report - Kein Diagnose Cache aktuell für die Kategorie ‘dnsrecords’
2025-03-06 15:34:45,715 WARNING yunohost.diagnosis.get_cached_report - Kein Diagnose Cache aktuell für die Kategorie ‘ports’
2025-03-06 15:34:45,717 WARNING yunohost.diagnosis.get_cached_report - Kein Diagnose Cache aktuell für die Kategorie ‘web’
2025-03-06 15:34:45,720 WARNING yunohost.diagnosis.get_cached_report - Kein Diagnose Cache aktuell für die Kategorie ‘mail’
2025-03-06 15:34:45,723 DEBUG moulinette.actionsmap.process - action executed in 0.012s
2025-03-06 15:34:45,725 INFO geventwebsocket.handler.log_request - 127.0.0.1 - - [2025-03-06 15:34:45] “GET /diagnosis?full&locale=de HTTP/1.1” 200 6680 0.017096