# \[Snappymail\] Unable to upgrade
**URL:** https://forum.yunohost.org/t/snappymail-unable-to-upgrade/30492
**Category:** Support apps
**Tags:** snappymail, bug, english
**Created:** [July 20, 2024, 8:30am UTC](https://forum.yunohost.org/t/snappymail-unable-to-upgrade/30492 "2024-07-20T08:30:40Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@lnoferin](https://forum.yunohost.org/u/lnoferin)
#### Post date: [July 20, 2024, 8:30am UTC](https://forum.yunohost.org/t/snappymail-unable-to-upgrade/30492/1 "2024-07-20T08:30:40Z")
### My YunoHost server
**Hardware:** Old laptop or computer
**YunoHost version:** 11.2.22
**I have access to my server :** Through SSH | through the webadmin
**Are you in a special context or did you perform some particular tweaking on your YunoHost instance ?** : no
### Description of my issue
Today I tried to upgrade snappymail but I get this error
```auto
Warning: E: Packages need to be removed but remove is disabled.
Warning: The following packages have unmet dependencies:
Warning: php8.3-gmagick : Depends: libgraphicsmagick-q16-3 (>= 1.3.20) but it is not going to be installed
Warning: Conflicts: php-imagick
Warning: Recommends: ttf-dejavu-core but it is not installable
Warning: Unable to install apt dependencies
```
Full log at [https://paste.yunohost.org/raw/hexanoyojo](https://paste.yunohost.org/raw/hexanoyojo)
P.S.: I am on travel now so I cannot study the problem more so I am not sure that this is not a simple problem
---
### Author:  [@adlmr](https://forum.yunohost.org/u/adlmr)
#### Post date: [July 20, 2024, 7:34pm UTC](https://forum.yunohost.org/t/snappymail-unable-to-upgrade/30492/2 "2024-07-20T19:34:10Z")
Hello,
I just had the same problem on 2 servers
On the 1st one, I corrected it using `apt install php8.3-gmagick` then the snappymail update was possible.
On the 2nd one, this didn’t work. I had to run:
```auto
apt-get remove php-gmagick php-imagick
apt-get update
apt-get install php8.3-imagick
```
then it worked.
---
### Author:  [@lnoferin](https://forum.yunohost.org/u/lnoferin)
#### Post date: [July 20, 2024, 9:02pm UTC](https://forum.yunohost.org/t/snappymail-unable-to-upgrade/30492/3 "2024-07-20T21:02:41Z")
It did not work for me ☹
And now I have a different error:
```auto
yunohost app upgrade snappymail
Info: Now upgrading snappymail…
Info: Creating a safety backup prior to the upgrade
Info: Collecting files to be backed up for snappymail…
Info: Declaring files to be backed up...
Warning: /var/cache/yunohost/app_tmp_work_dirs/app_n7vlsnz8/scripts/backup: line 30: phpversion: unbound variable
Error: Could not back up snappymail
Info: The operation 'Create a backup archive' could not be completed. Please share the full log of this operation using the command 'yunohost log share 20240720-210051-backup_create' to get help
Error: Nothing to save
```
Full log here [https://paste.yunohost.org/raw/izesiyinun](https://paste.yunohost.org/raw/izesiyinun)
---
### Author:  [@lnoferin](https://forum.yunohost.org/u/lnoferin)
#### Post date: [July 25, 2024, 6:17am UTC](https://forum.yunohost.org/t/snappymail-unable-to-upgrade/30492/4 "2024-07-25T06:17:06Z")
I needed to reinstall from a backup and then I could upgrade using your tip!
Thanks!
---
### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [August 24, 2024, 6:17am UTC](https://forum.yunohost.org/t/snappymail-unable-to-upgrade/30492/5 "2024-08-24T06:17:19Z")
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