# Setting UP ServiceDesk on Gitlab
**URL:** https://forum.yunohost.org/t/setting-up-servicedesk-on-gitlab/22928
**Category:** Support apps
**Tags:** gitlab, english
**Created:** [January 4, 2023, 2:57pm UTC](https://forum.yunohost.org/t/setting-up-servicedesk-on-gitlab/22928 "2023-01-04T14:57:57Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@wernerhahn](https://forum.yunohost.org/u/wernerhahn)
#### Post date: [January 4, 2023, 2:57pm UTC](https://forum.yunohost.org/t/setting-up-servicedesk-on-gitlab/22928/1 "2023-01-04T14:57:57Z")
### My YunoHost server
**Hardware:** VirtualHost
**YunoHost version:** 11.0.10.2 (stable).
**I have access to my server :** Through SSH and through the webadmin
**Are you in a special context or did you perform some particular tweaking on your YunoHost instance ?** : no
### Description of my issue
I trie to setup the ServiceDesk in Gitlab. I followed the instruction on the gitlab-side. Email is Working and its Connect to my imap-server.
There is no Email in the Servicedesk but the log says it is delivered.
```auto
{"severity":"INFO","time":"2023-01-04T15:25:20.657+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Idling"}
{"severity":"INFO","time":"2023-01-04T15:25:51.860+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Processing started"}
{"severity":"INFO","time":"2023-01-04T15:25:51.860+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"uid":17,"action":"asking arbiter to deliver","arbitrator":"MailRoom::Arbitration::Redis"}
{"severity":"INFO","time":"2023-01-04T15:25:51.861+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Getting new messages","unread":{"count":1,"ids":[17]},"to_be_delivered":{"count":1,"ids":[17]}}
{"severity":"INFO","time":"2023-01-04T15:25:51.865+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"uid":17,"action":"sending to deliverer","deliverer":"MailRoom::Delivery::Postback","byte_size":16493}
{"severity":"INFO","time":"2023-01-04T15:25:51.870+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Processing started"}
{"severity":"INFO","time":"2023-01-04T15:25:51.871+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Getting new messages","unread":{"count":0,"ids":[]},"to_be_delivered":{"count":0,"ids":[]}}
{"severity":"INFO","time":"2023-01-04T15:25:51.871+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Processing started"}
{"severity":"INFO","time":"2023-01-04T15:25:51.871+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Getting new messages","unread":{"count":0,"ids":[]},"to_be_delivered":{"count":0,"ids":[]}}
{"severity":"INFO","time":"2023-01-04T15:25:51.871+01:00","context":{"email":"support@XXXXXXXX.DE","name":"inbox"},"action":"Idling"}
{"severity":"INFO","time":"2023-01-04T15:25:51.873+01:00","delivery_method":"Postback","action":"message pushed","url":"https://XXXXX.de/gitlab/api/v4/internal/mail_room/incoming_email"}
```
Also there is no mail in the imap-server. If I disabel email in Gitlab I can send email to my imapserver.
I followed here. But I think I have problems setting up `gitlab-mailroom`
> **[Incoming email | GitLab Docs](https://docs.gitlab.com/administration/incoming_email/)**
>
> Configure incoming email.
However, I hope someone can help.
regards
---
### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [January 19, 2023, 2:58pm UTC](https://forum.yunohost.org/t/setting-up-servicedesk-on-gitlab/22928/2 "2023-01-19T14:58:39Z")
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