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My YunoHost server
Hardware: New VPS bought online in OVH Gravelines datacenter (You all guess why…)
YunoHost version: 4.1.7.4
I have access to my server : Through SSH | through the webadmin
Are you in a special context or did you perform some particular tweaking on your YunoHost instance ? : restoring a server after the fire in OVH datacenter. The backup is one week old.
Description of my issue
Hi all, I try to reinstall my server after the fire in OVH datacenter in Strasbourg. I bought a new one in Gravelines with Debian 10, installed Yunohost, and restore the core backup instead of running the post-install.
I have been able to restore almost everything (Nextcloud, mails, surveys, website, etc.) except Synapse for matrix. Here is the log :
https://paste.yunohost.org/raw/huhucaquyi
I think, but I may be wrong, that the critical part is here :
2021-03-13 15:08:49,096: DEBUG - Mar 13 15:08:48 python[23744]: File "/opt/yunohost/matrix-synapse/lib/python3.7/site-packages/treq/client.py", line 11, in <module> 2021-03-13 15:08:49,096: WARNING - Mar 13 15:08:48 python[23744]: File "/opt/yunohost/matrix-synapse/lib/python3.7/site-packages/treq/client.py", line 11, in <module> 2021-03-13 15:08:49,096: DEBUG - Mar 13 15:08:48 python[23744]: from twisted.python.compat import _PY3, unicode 2021-03-13 15:08:49,096: WARNING - Mar 13 15:08:48 python[23744]: from twisted.python.compat import _PY3, unicode 2021-03-13 15:08:49,097: DEBUG - Mar 13 15:08:48 python[23744]: ImportError: cannot import name '\''_PY3'\'' from '\''twisted.python.compat'\'' (unknown location) 2021-03-13 15:08:49,097: WARNING - Mar 13 15:08:48 python[23744]: ImportError: cannot import name '_PY3' from 'twisted.python.compat' (unknown location) 2021-03-13 15:08:49,097: DEBUG - Mar 13 15:08:48 systemd[1]: matrix-synapse.service: Control process exited, code=exited, status=1/FAILURE 2021-03-13 15:08:49,097: WARNING - Mar 13 15:08:48 systemd[1]: matrix-synapse.service: Control process exited, code=exited, status=1/FAILURE 2021-03-13 15:08:49,097: DEBUG - Mar 13 15:08:48 systemd[1]: matrix-synapse.service: Failed with result '\''exit-code'\''. 2021-03-13 15:08:49,097: WARNING - Mar 13 15:08:48 systemd[1]: matrix-synapse.service: Failed with result 'exit-code'. 2021-03-13 15:08:49,098: DEBUG - Mar 13 15:08:48 systemd[1]: Failed to start Synapse Matrix homeserver.' 2021-03-13 15:08:49,098: WARNING - Mar 13 15:08:48 systemd[1]: Failed to start Synapse Matrix homeserver.
It looks like it cannot find twisted.python.compat or the _PY3 var, but they are indeed in the backup archive. I may be misinterpreting the log, I don’t know python…
What are your thoughts ? How could I get my Synapse back ?
