OnlyOffice : réinstallation impossible/incomplète

Bonjour à toutes et tous,

Je rencontrais des problèmes avec OnlyOffice qui ne me permettait plus d’éditer les documents depuis Nextcloud. Habituellement, une réinstallation d’OnlyOffice résoud le souci.

Cette fois-ci, la réinstallation semble se passer correctement ; mais, après celle-ci, sur la page de configuration de l’app, un bandeau rouge indique que l’app est déjà installée (alors que je l’ai désinstallée et que j’ai pu lancer la réinstallation). Même message si j’essaie de restaurer un backup.

Lorsque je me rends directement sur la page d’installation d’OnlyOffice, j’aboutis à la page par défaut " Welcome to nginx!"

Merci pour votre aide !

Mon serveur YunoHost

Matériel: VPS acheté en ligne (Kimsufi)
Version de YunoHost: 11.2.30
J’ai accès à mon serveur : En SSH | Par la webadmin |
Êtes-vous dans un contexte particulier ou avez-vous effectué des modificiations particulières sur votre instance ? : non
Si votre requête est liée à une application, précisez son nom et sa version: OnlyOffice 8.0.1~ynh2

Bon… Le système m’a présenté une mise à jour d’OnlyOffice que j’ai pu appliquer. Désormais, c’est bien la page d’OnlyOffice − et non pas le message par défaut de Nginx − qui apparaît lorsque je consulte la page Web du service.

En revanche, les services ds-converter et ds-docservice sont HS :

journalctl de ds-converter

-- Journal begins at Sat 2024-08-10 10:04:54 CEST, ends at Wed 2024-09-04 11:23:37 CEST. --
sept. 04 11:22:11 sh[1751479]:       throw error;
sept. 04 11:22:11 sh[1751479]:       ^
sept. 04 11:22:11 sh[1751479]: Error: Configuration property "externalRequest.directIfIn" is not defined
sept. 04 11:22:11 sh[1751479]:     at Config.get (/snapshot/server/Common/node_modules/config/lib/config.js:203:11)
sept. 04 11:22:11 sh[1751479]:     at Object.<anonymous> (/snapshot/server/Common/sources/utils.js)
sept. 04 11:22:11 sh[1751479]:     at Module._compile (pkg/prelude/bootstrap.js:1930:22)
sept. 04 11:22:11 sh[1751479]:     at Object.Module._extensions..js (node:internal/modules/cjs/loader:1159:10)
sept. 04 11:22:11 sh[1751479]:     at Module.load (node:internal/modules/cjs/loader:981:32)
sept. 04 11:22:11 sh[1751479]:     at Function.Module._load (node:internal/modules/cjs/loader:822:12)
sept. 04 11:22:11 sh[1751479]:     at Module.require (node:internal/modules/cjs/loader:1005:19)
sept. 04 11:22:11 sh[1751479]:     at Module.require (pkg/prelude/bootstrap.js:1855:31)
sept. 04 11:22:11 sh[1751479]:     at require (node:internal/modules/cjs/helpers:102:18)
sept. 04 11:22:11 sh[1751479]:     at Object.<anonymous> (/snapshot/server/Common/sources/operationContext.js)
sept. 04 11:22:11 systemd[1]: ds-converter.service: Succeeded.
sept. 04 11:22:41 systemd[1]: ds-converter.service: Scheduled restart job, restart counter is at 3023.
sept. 04 11:22:41 systemd[1]: Stopped Docs Converter.
sept. 04 11:22:41 systemd[1]: Started Docs Converter.
sept. 04 11:22:41 sh[1751601]: pkg/prelude/bootstrap.js:1876
sept. 04 11:22:41 sh[1751601]:       throw error;
sept. 04 11:22:41 sh[1751601]:       ^
sept. 04 11:22:41 sh[1751601]: Error: Configuration property "externalRequest.directIfIn" is not defined
sept. 04 11:22:41 sh[1751601]:     at Config.get (/snapshot/server/Common/node_modules/config/lib/config.js:203:11)
sept. 04 11:22:41 sh[1751601]:     at Object.<anonymous> (/snapshot/server/Common/sources/utils.js)
sept. 04 11:22:41 sh[1751601]:     at Module._compile (pkg/prelude/bootstrap.js:1930:22)
sept. 04 11:22:41 sh[1751601]:     at Object.Module._extensions..js (node:internal/modules/cjs/loader:1159:10)
sept. 04 11:22:41 sh[1751601]:     at Module.load (node:internal/modules/cjs/loader:981:32)
sept. 04 11:22:41 sh[1751601]:     at Function.Module._load (node:internal/modules/cjs/loader:822:12)
sept. 04 11:22:41 sh[1751601]:     at Module.require (node:internal/modules/cjs/loader:1005:19)
sept. 04 11:22:41 sh[1751601]:     at Module.require (pkg/prelude/bootstrap.js:1855:31)
sept. 04 11:22:41 sh[1751601]:     at require (node:internal/modules/cjs/helpers:102:18)
sept. 04 11:22:41 sh[1751601]:     at Object.<anonymous> (/snapshot/server/Common/sources/operationContext.js)
sept. 04 11:22:41 systemd[1]: ds-converter.service: Succeeded.
sept. 04 11:23:11 systemd[1]: ds-converter.service: Scheduled restart job, restart counter is at 3024.
sept. 04 11:23:11 systemd[1]: Stopped Docs Converter.
sept. 04 11:23:11 systemd[1]: Started Docs Converter.
sept. 04 11:23:12 sh[1751839]: pkg/prelude/bootstrap.js:1876
sept. 04 11:23:12 sh[1751839]:       throw error;
sept. 04 11:23:12 sh[1751839]:       ^
sept. 04 11:23:12 sh[1751839]: Error: Configuration property "externalRequest.directIfIn" is not defined
sept. 04 11:23:12 sh[1751839]:     at Config.get (/snapshot/server/Common/node_modules/config/lib/config.js:203:11)
sept. 04 11:23:12 sh[1751839]:     at Object.<anonymous> (/snapshot/server/Common/sources/utils.js)
sept. 04 11:23:12 sh[1751839]:     at Module._compile (pkg/prelude/bootstrap.js:1930:22)
sept. 04 11:23:12 sh[1751839]:     at Object.Module._extensions..js (node:internal/modules/cjs/loader:1159:10)
sept. 04 11:23:12 sh[1751839]:     at Module.load (node:internal/modules/cjs/loader:981:32)
sept. 04 11:23:12 sh[1751839]:     at Function.Module._load (node:internal/modules/cjs/loader:822:12)
sept. 04 11:23:12 sh[1751839]:     at Module.require (node:internal/modules/cjs/loader:1005:19)
sept. 04 11:23:12 sh[1751839]:     at Module.require (pkg/prelude/bootstrap.js:1855:31)
sept. 04 11:23:12 sh[1751839]:     at require (node:internal/modules/cjs/helpers:102:18)
sept. 04 11:23:12 sh[1751839]:     at Object.<anonymous> (/snapshot/server/Common/sources/operationContext.js)
sept. 04 11:23:12 systemd[1]: ds-converter.service: Succeeded.

journalctl de ds-docservice

-- Journal begins at Sat 2024-08-10 10:04:54 CEST, ends at Wed 2024-09-04 11:24:33 CEST. --
sept. 04 11:23:24 sh[1751890]:       throw error;
sept. 04 11:23:24 sh[1751890]:       ^
sept. 04 11:23:24 sh[1751890]: Error: Configuration property "externalRequest.directIfIn" is not defined
sept. 04 11:23:24 sh[1751890]:     at Config.get (/snapshot/server/Common/node_modules/config/lib/config.js:203:11)
sept. 04 11:23:24 sh[1751890]:     at Object.<anonymous> (/snapshot/server/Common/sources/utils.js)
sept. 04 11:23:24 sh[1751890]:     at Module._compile (pkg/prelude/bootstrap.js:1930:22)
sept. 04 11:23:24 sh[1751890]:     at Object.Module._extensions..js (node:internal/modules/cjs/loader:1159:10)
sept. 04 11:23:24 sh[1751890]:     at Module.load (node:internal/modules/cjs/loader:981:32)
sept. 04 11:23:24 sh[1751890]:     at Function.Module._load (node:internal/modules/cjs/loader:822:12)
sept. 04 11:23:24 sh[1751890]:     at Module.require (node:internal/modules/cjs/loader:1005:19)
sept. 04 11:23:24 sh[1751890]:     at Module.require (pkg/prelude/bootstrap.js:1855:31)
sept. 04 11:23:24 sh[1751890]:     at require (node:internal/modules/cjs/helpers:102:18)
sept. 04 11:23:24 sh[1751890]:     at Object.<anonymous> (/snapshot/server/Common/sources/storage-base.js)
sept. 04 11:23:24 systemd[1]: ds-docservice.service: Succeeded.
sept. 04 11:23:54 systemd[1]: ds-docservice.service: Scheduled restart job, restart counter is at 1426.
sept. 04 11:23:54 systemd[1]: Stopped Docs Docservice.
sept. 04 11:23:54 systemd[1]: Started Docs Docservice.
sept. 04 11:23:55 sh[1752050]: pkg/prelude/bootstrap.js:1876
sept. 04 11:23:55 sh[1752050]:       throw error;
sept. 04 11:23:55 sh[1752050]:       ^
sept. 04 11:23:55 sh[1752050]: Error: Configuration property "externalRequest.directIfIn" is not defined
sept. 04 11:23:55 sh[1752050]:     at Config.get (/snapshot/server/Common/node_modules/config/lib/config.js:203:11)
sept. 04 11:23:55 sh[1752050]:     at Object.<anonymous> (/snapshot/server/Common/sources/utils.js)
sept. 04 11:23:55 sh[1752050]:     at Module._compile (pkg/prelude/bootstrap.js:1930:22)
sept. 04 11:23:55 sh[1752050]:     at Object.Module._extensions..js (node:internal/modules/cjs/loader:1159:10)
sept. 04 11:23:55 sh[1752050]:     at Module.load (node:internal/modules/cjs/loader:981:32)
sept. 04 11:23:55 sh[1752050]:     at Function.Module._load (node:internal/modules/cjs/loader:822:12)
sept. 04 11:23:55 sh[1752050]:     at Module.require (node:internal/modules/cjs/loader:1005:19)
sept. 04 11:23:55 sh[1752050]:     at Module.require (pkg/prelude/bootstrap.js:1855:31)
sept. 04 11:23:55 sh[1752050]:     at require (node:internal/modules/cjs/helpers:102:18)
sept. 04 11:23:55 sh[1752050]:     at Object.<anonymous> (/snapshot/server/Common/sources/storage-base.js)
sept. 04 11:23:55 systemd[1]: ds-docservice.service: Succeeded.
sept. 04 11:24:25 systemd[1]: ds-docservice.service: Scheduled restart job, restart counter is at 1427.
sept. 04 11:24:25 systemd[1]: Stopped Docs Docservice.
sept. 04 11:24:25 systemd[1]: Started Docs Docservice.
sept. 04 11:24:26 sh[1752139]: pkg/prelude/bootstrap.js:1876
sept. 04 11:24:26 sh[1752139]:       throw error;
sept. 04 11:24:26 sh[1752139]:       ^
sept. 04 11:24:26 sh[1752139]: Error: Configuration property "externalRequest.directIfIn" is not defined
sept. 04 11:24:26 sh[1752139]:     at Config.get (/snapshot/server/Common/node_modules/config/lib/config.js:203:11)
sept. 04 11:24:26 sh[1752139]:     at Object.<anonymous> (/snapshot/server/Common/sources/utils.js)
sept. 04 11:24:26 sh[1752139]:     at Module._compile (pkg/prelude/bootstrap.js:1930:22)
sept. 04 11:24:26 sh[1752139]:     at Object.Module._extensions..js (node:internal/modules/cjs/loader:1159:10)
sept. 04 11:24:26 sh[1752139]:     at Module.load (node:internal/modules/cjs/loader:981:32)
sept. 04 11:24:26 sh[1752139]:     at Function.Module._load (node:internal/modules/cjs/loader:822:12)
sept. 04 11:24:26 sh[1752139]:     at Module.require (node:internal/modules/cjs/loader:1005:19)
sept. 04 11:24:26 sh[1752139]:     at Module.require (pkg/prelude/bootstrap.js:1855:31)
sept. 04 11:24:26 sh[1752139]:     at require (node:internal/modules/cjs/helpers:102:18)
sept. 04 11:24:26 sh[1752139]:     at Object.<anonymous> (/snapshot/server/Common/sources/storage-base.js)
sept. 04 11:24:26 systemd[1]: ds-docservice.service: Succeeded.