# OnlyOffice fails to starts - fresh install
**URL:** https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516
**Category:** Support apps
**Tags:** onlyoffice, english
**Created:** [October 22, 2025, 7:25am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516 "2025-10-22T07:25:19Z")
**Posts on this page:** 7
**Page:** 2
### Author:  [@banquise](https://forum.yunohost.org/u/banquise)
#### Post date: [November 13, 2025, 10:55pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/22 "2025-11-13T22:55:15Z")
Yes same errors.
With an update/fresh install, I’ve a status=1/FAILURE until I replace “True” by “true” in /var/www/onlyoffice/config/local.json, then I’ve a status=4/ILL in journalctl
→ my.onlyoffice.domain/healthcheck returns à 502
→ linking nextcloud with onlyoffice returns a 502 too (error message with “truncated”)
I tried to reinstall onlyoffice (only) from my last backup (version 9.1.0~ynh1).
While onlyoffice was stable when I did the backup, it doesn’t work anymore after restoring !
With this version :
→ healthcheck works
→ linking nextcloud with onlyoffice works : “Les paramètres ont été mis à jour avec succès (version 9.1.0.54)”
→ when browsing my nextcloud directories, thumbnails work !
→ when opening a document, I’ve the error “ONLYOFFICE est indisponible. Veuillez contacter votre administrateur”
I feel closer than before, but I don’t know how to solve this issue and I don’t see errors in logs.
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [November 14, 2025, 11:56am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/23 "2025-11-14T11:56:55Z")
> [@banquise](#):
>
> I’ve the error “ONLYOFFICE est indisponible. Veuillez contacter votre administrateur”
And nothing in the converter log ?
To test, I would also try to revert to one of only-office previous versions : go to
[onlyoffice\_ynh/manifest.toml at master · YunoHost-Apps/onlyoffice\_ynh · GitHub](https://github.com/YunoHost-Apps/onlyoffice_ynh/blob/master/manifest.toml)
select history (top corner right), select one of the commits, “browse files” (top corner right) and then copy the url of the branch. Install Onlyoffice from this url (https://…/YunoHost-Apps/onlyoffice\_ynh/tree/commit ref number)
---
### Author:  [@roch](https://forum.yunohost.org/u/roch)
#### Post date: [November 14, 2025, 6:12pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/24 "2025-11-14T18:12:17Z")
Hello,
thank you for all your effort for this problem.
I made a fresh install of OnlyOffice today. The service is launched and works.
I tried to connect with Nextcloud.
After some basic test, it works like a charm.
I’m on RaspberryPi 5
Yunohost 12.1.34
Thank you !
---
### Author:  [@banquise](https://forum.yunohost.org/u/banquise)
#### Post date: [November 17, 2025, 10:56am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/25 "2025-11-17T10:56:29Z")
Many thx for that !
I’m not very used to github and you just teach me how to downgrade a version, which is very useful (that’s not the first time I need to do it)
Since my (not working) backup has been made on november the first, I identified the last version before november the first and installed previous one.
```auto
sudo yunohost app install https://github.com/YunoHost-Apps/onlyoffice_ynh/tree/7f75732b4b80bbb6e64d2605093d917ed45e6022
```
It works like a charm ! 👍
Something should have been broken since then.
Next step : Install each following version to identify which one broke something
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [November 17, 2025, 11:16am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/26 "2025-11-17T11:16:17Z")
Well.. I wonder if it could be related to hardware (some kind of incompatibility). It might depend on OnlyOffice rather than on Yunohost. Does your server use a very old cpu ?
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### Author:  [@banquise](https://forum.yunohost.org/u/banquise)
#### Post date: [November 17, 2025, 1:54pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/27 "2025-11-17T13:54:30Z")
The proc is quite old indeed, but isn’t archeology yet : an AMD G series T40E (2011)
7f75732b4b80bbb6e64d2605093d917ed45e6022 works with a fresh install but e420c8f9769623c4420325590deb671ba0a39a40 doesn’t so I may come from onlyoffice and not yunohost.
Weird because I’m almost sure I had 9.1.0 working.
Though, I remember I had to modify some conf files, try to change some options, etc., to make it work. (don’t remember what I did.)
---
### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [December 2, 2025, 1:55pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/28 "2025-12-02T13:55:09Z")
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