# OnlyOffice fails to starts - fresh install **URL:** https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516 **Category:** Support apps **Tags:** onlyoffice, english **Created:** [October 22, 2025, 7:25am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516 "2025-10-22T07:25:19Z") **Posts on this page:** 20 **Page:** 1
### Author: ![roch](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/r/6bbea6/32.png) [@roch](https://forum.yunohost.org/u/roch) #### Post date: [October 22, 2025, 7:25am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/1 "2025-10-22T07:25:19Z")
**What app is this about, and its version** : OnlyOffice 9.1.0~ynh1 **What YunoHost version are you running** : 12.1.29 **What type of hardware are you using** : Raspberry Pi 3, 4+ ### Describe your issue Trying to install OnlyOffice to connect to my Nextcloud. However I am unable to access it, with a 502 bad gateway error. By looking at the services, I see that both onlyoffice-converter and onlyoffice-docservices are unable to start. This is a fresh install. I tried to look at the forum and other places in the web, but haven’t found any ideas to work around. Thank you for your help. ### Share relevant logs or error messages The log for onlyoffice-converter paste[dot]yunohost[dot]org/atobisorut The log for onlyoffice-docservice paste[dot]yunohost[dot]org/vefeyaxuri As I am a new user, I cannot past links in messages… that’s why the [dot]. Thank you for your understanding. ---
### Author: ![chriz](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/c/7feea3/32.png) [@chriz](https://forum.yunohost.org/u/chriz) #### Post date: [October 22, 2025, 1:01pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/2 "2025-10-22T13:01:24Z")
I’m experiencing the same problem after I upgraded onlyoffice a few days back. This is what I see in the log: ```auto throw error; ^ Error: Configuration property "aiSettings.pluginDir" is not defined at Config.get (/snapshot/src/DocService/node_modules/config/lib/config.js:181:11) at Object. (/snapshot/src/DocService/sources/ai/aiEngineWrapper.js) at Module._compile (pkg/prelude/bootstrap.js:1934:22) at Module._extensions..js (node:internal/modules/cjs/loader:1422:10) at Module.load (node:internal/modules/cjs/loader:1203:32) at Module._load (node:internal/modules/cjs/loader:1019:12) at Module.require (node:internal/modules/cjs/loader:1231:19) at Module.require (pkg/prelude/bootstrap.js:1855:31) at require (node:internal/modules/helpers:177:18) at Object. (/snapshot/src/DocService/sources/ai/aiProxyHandler.js) Node.js v18.20.8 pkg/prelude/bootstrap.js:1876 ``` Christian ---
### Author: ![nicofrand](https://forum.yunohost.org/user_avatar/forum.yunohost.org/nicofrand/32/892_2.png) [@nicofrand](https://forum.yunohost.org/u/nicofrand) #### Post date: [October 22, 2025, 1:32pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/3 "2025-10-22T13:32:37Z")
There is a ticket for that issue: [After upgrade from 9.0.4~ynh6 to 9.1.0~ynh1 onlyoffice-docservice doesn't start · Issue #194 · YunoHost-Apps/onlyoffice\_ynh · GitHub](https://github.com/YunoHost-Apps/onlyoffice_ynh/issues/194) I tried restoring a backup but now I have a 403 error on `myofficeserver.tld/web-apps/apps/api/documents/api.js?shardKey=XXXXX` when opening a document… Did anyone solve that? ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [October 22, 2025, 1:51pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/4 "2025-10-22T13:51:27Z")
Hi @roch @chriz @nicofrand Same here, but only on the version with “limitations usage” removed. First I had this error ```auto /var/www/onlyoffice__2/config/local.json': SyntaxError: JSON5: invalid character 'T' at 66:19 ``` =\> fixed by setting `true` and not True in this file, line 66. Then I compared 9.1, 9.0.4 “full” versions and 9.1 “limited”. 9.1 “full” version doesn’t run with some new settings (… when 9.1 limited does, of course). I added the pluginDir k+v line in 9.1 from 9.0.4 in `/var/www/onlyoffice/config/default.json`: ```auto "aiSettings": { "actions": {}, "models": [], "providers": {}, "version": 3, "timeout": "5m", "allowedCorsOrigins": ["https://onlyoffice.github.io", "https://onlyoffice-plugins.github.io"], "proxy": "", "pluginDir" : "../branding/info/ai" # <== add this line ``` Didn’t solve issue and new error log appeared : ```auto TypeError: layout is not a function at /snapshot/src/Common/node_modules/log4js/lib/appenders/console.js:6:16 at /snapshot/src/Common/node_modules/log4js/lib/log4js.js:43:5 at Array.forEach () at sendLogEventToAppender (/snapshot/src/Common/node_modules/log4js/lib/log4js.js:42:21) at /snapshot/src/Common/node_modules/log4js/lib/clustering.js:25:28 at Array.forEach () at sendToListeners (/snapshot/src/Common/node_modules/log4js/lib/clustering.js:25:13) at Object.send (/snapshot/src/Common/node_modules/log4js/lib/clustering.js:91:7) at Logger._log (/snapshot/src/Common/node_modules/log4js/lib/logger.js:195:16) at Logger.log (/snapshot/src/Common/node_modules/log4js/lib/logger.js:155:12) Node.js v18.20.8 /snapshot/src/Common/node_modules/log4js/lib/appenders/console.js:6 consoleLog(layout(loggingEvent, timezoneOffset)); ^ ``` fixed by reverting `/var/www/onlyoffice/config/log4js/production.json` to 9.0.4 version : ```auto { "appenders": { "default": { "type": "console", "layout": { "type": "pattern", "pattern": "[%d] [%p] [%X{TENANT}] [%X{DOCID}] [%X{USERID}] %c - %.10000m" } } }, "categories": { "default": { "appenders": ["default"], "level": "WARN" } } } ``` That’s a workaround but OO runs… ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [October 22, 2025, 2:12pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/5 "2025-10-22T14:12:40Z")
La source pour la version recompilée pointe vers 9.0.4 > mais plusieurs fichiers de configuration viennent de 9.1.0. ~~Mais pas de version 9.1 disponible (?)~~ ---
### Author: ![roch](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/r/6bbea6/32.png) [@roch](https://forum.yunohost.org/u/roch) #### Post date: [October 30, 2025, 4:19pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/7 "2025-10-30T16:19:05Z")
Merci, je vais attendre donc une nouvelle version qui corrige ça. ---
### Author: ![chriz](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/c/7feea3/32.png) [@chriz](https://forum.yunohost.org/u/chriz) #### Post date: [October 31, 2025, 8:28am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/8 "2025-10-31T08:28:58Z")
Same here. Do you think we need to file a bugreport elsewhere? ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [November 3, 2025, 2:24am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/9 "2025-11-03T02:24:52Z")
PR submitted and merged. You can upgrade to latest version. ---
### Author: ![chriz](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/c/7feea3/32.png) [@chriz](https://forum.yunohost.org/u/chriz) #### Post date: [November 3, 2025, 8:31am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/10 "2025-11-03T08:31:48Z")
After upgrading, in services everything looks okay. services are started. But I still get: Error when trying to connect (Server error: `GET https://office.mydomainname.es/healthcheck` resulted in a `502 Bad Gateway` response: 502 Bad Gateway body { width: 35em; margin: 0 a (truncated…) ) ---
### Author: ![chriz](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/c/7feea3/32.png) [@chriz](https://forum.yunohost.org/u/chriz) #### Post date: [November 3, 2025, 8:43am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/11 "2025-11-03T08:43:06Z")
Okay, this is how I got it working again. Go to Nextcloud , onlyoffice server settings and disable certificate verification SAVE then enable again SAVE and now all is fine. Something to do with a certificate trust mismatch Christian ---
### Author: ![banquise](https://forum.yunohost.org/user_avatar/forum.yunohost.org/banquise/32/12895_2.png) [@banquise](https://forum.yunohost.org/u/banquise) #### Post date: [November 4, 2025, 4:19pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/12 "2025-11-04T16:19:50Z")
Unfortunately, I just installed onlyoffice 9.1.0~ynh2 but I’ve the same “502 bad gateway error” (on amd64 arch). on 9.1.0~ynh1 I succeed making it work by following @otm33 tricks (modifying local.json + default.json + production.json) on 9.1.0~ynh2, it seems production.json is fine, but modifying other json files doesn’t allow onlyoffice to work @chriz disabling/re-enabling certificate verification doesn’t work for me ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [November 4, 2025, 4:45pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/13 "2025-11-04T16:45:29Z")
Hello @banquise Is the local.json correctly formatted: no uppercase letters, no suspicious ‘True’? I keep having this recurring issue on one of my servers (but not on the others…). And what does the onlyoffice-converter log show ? ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [November 4, 2025, 7:54pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/14 "2025-11-04T19:54:42Z")
have also a look at `sudo rabbitmqctl list_vhosts` ---
### Author: ![banquise](https://forum.yunohost.org/user_avatar/forum.yunohost.org/banquise/32/12895_2.png) [@banquise](https://forum.yunohost.org/u/banquise) #### Post date: [November 4, 2025, 11:11pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/15 "2025-11-04T23:11:38Z")
There are uppercase in local.json but only in strings such as “CoAuthoring” or “Authorization” (which seems normal). I successfully validated the json with a parser. In my converter.log, I’ve an important number of [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED ::1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1555:16) The “rabbitmqctl list\_vhosts” command shows : Listing vhosts … name / onlyoffice The service onlyoffice-docservice is KO, doing a restart loop : - Nov 04 18:06:51 systemd[1]: onlyoffice-docservice.service: Scheduled restart job, restart counter is at 58. - Nov 04 18:06:51 systemd[1]: Stopped onlyoffice-docservice.service - Docs Docservice. - Nov 04 18:06:51 systemd[1]: onlyoffice-docservice.service: Consumed 8.149s CPU time. - Nov 04 18:06:51 systemd[1]: Started onlyoffice-docservice.service - Docs Docservice. - Nov 04 18:06:58 systemd[1]: onlyoffice-docservice.service: Main process exited, code=killed, status=4/ILL - Nov 04 18:06:58 systemd[1]: onlyoffice-docservice.service: Failed with result ‘signal’. - Nov 04 18:06:58 systemd[1]: onlyoffice-docservice.service: Consumed 9.120s CPU time. ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [November 4, 2025, 11:22pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/16 "2025-11-04T23:22:38Z")
Ok. Try this : `sudo systemctl restart rabbitmq-server` ---
### Author: ![banquise](https://forum.yunohost.org/user_avatar/forum.yunohost.org/banquise/32/12895_2.png) [@banquise](https://forum.yunohost.org/u/banquise) #### Post date: [November 5, 2025, 10:22am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/17 "2025-11-05T10:22:02Z")
After having restarted rabbitmq-server I restarted onlyoffice. - The error in converter.log is gone ```auto [2025-11-05T05:12:28.508] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 2; availableParallelism: 2 [2025-11-05T05:12:28.539] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers [2025-11-05T05:12:28.584] [WARN] [localhost] [docId] [userId] nodeJS - worker 62197 started. ``` - Error in onlyoffice-docservice remains ```auto - Nov 05 05:19:12 systemd[1]: Started onlyoffice-docservice.service - Docs Docservice. - Nov 05 05:19:20 systemd[1]: onlyoffice-docservice.service: Main process exited, code=killed, status=4/ILL - Nov 05 05:19:20 systemd[1]: onlyoffice-docservice.service: Failed with result 'signal'. - Nov 05 05:19:20 systemd[1]: onlyoffice-docservice.service: Consumed 9.806s CPU time. - Nov 05 05:19:50 systemd[1]: onlyoffice-docservice.service: Scheduled restart job, restart counter is at 1151. - Nov 05 05:19:50 systemd[1]: Stopped onlyoffice-docservice.service - Docs Docservice. - Nov 05 05:19:50 systemd[1]: onlyoffice-docservice.service: Consumed 9.806s CPU time. - Nov 05 05:19:50 systemd[1]: Started onlyoffice-docservice.service - Docs Docservice. - Nov 05 05:19:57 systemd[1]: onlyoffice-docservice.service: Main process exited, code=killed, status=4/ILL - Nov 05 05:19:57 systemd[1]: onlyoffice-docservice.service: Failed with result 'signal'. - Nov 05 05:19:57 systemd[1]: onlyoffice-docservice.service: Consumed 7.856s CPU time. ``` - I still have a 502 on healthcheck ```auto 502 Bad Gateway body { width: 35em; margin: 0 a (truncated...) ) ``` ---
### Author: ![banquise](https://forum.yunohost.org/user_avatar/forum.yunohost.org/banquise/32/12895_2.png) [@banquise](https://forum.yunohost.org/u/banquise) #### Post date: [November 12, 2025, 9:41pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/18 "2025-11-12T21:41:07Z")
I still haven’t found a solution to this issue Am I the only one affected ? ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [November 12, 2025, 10:39pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/19 "2025-11-12T22:39:54Z")
> [@banquise](#): > > ` onlyoffice-docservice.service: Main process exited, code=killed, status=4/ILL` Maybe related to the hardware…? Sorry, I’m out of ideas. Did you try uninstalling and reinstalling ? ---
### Author: ![banquise](https://forum.yunohost.org/user_avatar/forum.yunohost.org/banquise/32/12895_2.png) [@banquise](https://forum.yunohost.org/u/banquise) #### Post date: [November 13, 2025, 7:04am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/20 "2025-11-13T07:04:45Z")
Yes reinstalling (nextcloud + onlyoffice) was the first thing I tried. I’ll try again because there were updates in some other packages since then. But each time I uninstall/reinstall, the file sharing is lost so it’s painful. The arch is amd64. ---
### Author: ![otm33](https://forum.yunohost.org/user_avatar/forum.yunohost.org/otm33/32/11941_2.png) [@otm33](https://forum.yunohost.org/u/otm33) #### Post date: [November 13, 2025, 6:15pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516/21 "2025-11-13T18:15:20Z")
Same error(s) in logs (onlyoffice, oo-docservice and oo-converter) ? [Next page](https://forum.yunohost.org/t/onlyoffice-fails-to-starts-fresh-install/40516.md?page=2)