# OnlyOffice fails to start
**URL:** https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301
**Category:** Support apps
**Tags:** onlyoffice, french, english
**Created:** [May 20, 2026, 7:48am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301 "2026-05-20T07:48:19Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@Velocipede](https://forum.yunohost.org/u/Velocipede)
#### Post date: [May 20, 2026, 7:48am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/1 "2026-05-20T07:48:20Z")
**What app is this about, and its version** : OnlyOffice 9.3.1~ynh1
**What YunoHost version are you running** : 12.1.40
**What type of hardware are you using** : Old laptop or computer
### Describe your issue
Hello!
OnlyOffice restarts (status auto-restart) in an infinite loop since last update (new attempt, I did revert a previous version after the same issue a few month ago: [A chaque mise à jour Only Office l'integration Nexcloud doit être réparée manuellement - #9 by Velocipede](https://forum.yunohost.org/t/a-chaque-mise-a-jour-only-office-lintegration-nexcloud-doit-etre-reparee-manuellement/41791/9) ).
The issue is unclear, as the error displayed doesn’t seem to be the real issue:
` - Error: Cannot parse config file: '/var/www/onlyoffice/config/default.json': SyntaxError: JSON5: invalid character '\"' at 19:5`
But in fact, the file does not seem to have any issue at the specified line:
```json
11 "aiSettings": {
12 "actions": {},
13 "models": [],
14 "providers": {},
15 "version": 3,
16 "timeout": "5m",
17 "allowedCorsOrigins": ["https://onlyoffice.github.io", "https://onlyoffice-plugins.github.io"],
18 "proxy": ""
19 },
20 "log": {
21 "filePath": "",
22 "options": {
23 "replaceConsole": true
24 }
25 },
```
Any idea what could cause the issue?
### Share relevant logs or error messages
> **[hastebin](https://paste.yunohost.org/irakacafuy)**
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [May 20, 2026, 8:29am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/2 "2026-05-20T08:29:05Z")
Can you share the output of
```auto
file /var/www/onlyoffice/config/default.json
```
---
### Author:  [@Velocipede](https://forum.yunohost.org/u/Velocipede)
#### Post date: [May 20, 2026, 9:21am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/3 "2026-05-20T09:21:51Z")
> [@otm33](#):
>
> `file /var/www/onlyoffice/config/default.json`
sure:
```bash
/var/www/onlyoffice/config/default.json: JSON text data
```
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [May 20, 2026, 9:27am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/4 "2026-05-20T09:27:01Z")
And `cat -A /var/www/onlyoffice/config/default.json | sed -n '10,25p'` ?
---
### Author:  [@Velocipede](https://forum.yunohost.org/u/Velocipede)
#### Post date: [May 20, 2026, 9:28am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/5 "2026-05-20T09:28:30Z")
```json
},$
"aiSettings": {$
"actions": {},$
"models": [],$
"providers": {},$
"version": 3,$
"timeout": "5m",$
"allowedCorsOrigins": ["https://onlyoffice.github.io", "https://onlyoffice-plugins.github.io"],$
"proxy": ""$
},$
"log": {$
"filePath": "",$
"options": {$
"replaceConsole": true$
}$
},$
```
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [May 20, 2026, 11:25am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/6 "2026-05-20T11:25:15Z")
A real puzzle…
and `jq . /var/www/onlyoffice/config/local.json` ?
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [May 20, 2026, 11:32am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/8 "2026-05-20T11:32:46Z")
@Velocipede remove your latest post (secrets are displayed) I shloud have only asked you to check whether running `jq` throws an error.
---
### Author:  [@Velocipede](https://forum.yunohost.org/u/Velocipede)
#### Post date: [May 21, 2026, 11:41am UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/10 "2026-05-21T11:41:25Z")
I uninstalled onlyoffice (with purge), and installed the testing branch (I had to manually change the checksum of server-9.3.0.133.tar.gz in the manifest.json by the way, it seems to have changed on the github repository). But I still have the exact same issue with the clean install. I restored a backup of two days ago, but any tip would still be appreciated 🙂
---
### Author:  [@Velocipede](https://forum.yunohost.org/u/Velocipede)
#### Post date: [June 2, 2026, 12:55pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/11 "2026-06-02T12:55:34Z")
Still no idea what is wrong here? I simply cannot update or install any new version of onlyoffice, am I the only one to have this issue?
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [June 2, 2026, 1:16pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/12 "2026-06-02T13:16:36Z")
On peut essayer de chercher d’autres fichiers qui seraient lus au démarrage du service mais les chances sont proches de 0…
```auto
find / -path "*/onlyoffice*" -name "default.json"
find / -path "*/onlyoffice*" -name "local.json"
```
---
### Author:  [@Velocipede](https://forum.yunohost.org/u/Velocipede)
#### Post date: [June 2, 2026, 3:43pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/13 "2026-06-02T15:43:58Z")
Dans ce cas, peut-être y-a-t’il un moyen de réinstaller “plus proprement” que de désinstaller avec `yunohost app remove –purge` et réinstaller? Pour repartir d’une installation propre qui n’ait pas le problème que j’ai à chaque tentative de mise à jour/réinstallation?
---
### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [June 17, 2026, 3:44pm UTC](https://forum.yunohost.org/t/onlyoffice-fails-to-start/42301/14 "2026-06-17T15:44:07Z")
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