# Nextcloud HPB/Coturn setup not working

**URL:** https://forum.yunohost.org/t/nextcloud-hpb-coturn-setup-not-working/42018
**Category:** Support apps
**Tags:** nextcloud, coturn, english
**Created:** [April 7, 2026, 6:43pm UTC](https://forum.yunohost.org/t/nextcloud-hpb-coturn-setup-not-working/42018 "2026-04-07T18:43:20Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![Naveen](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/n/f07891/32.png) [@Naveen](https://forum.yunohost.org/u/Naveen)
#### Post date: [April 7, 2026, 6:43pm UTC](https://forum.yunohost.org/t/nextcloud-hpb-coturn-setup-not-working/42018/1 "2026-04-07T18:43:20Z")

</div>

**What app is this about, and its version** : Coturn 4.6.1.1~ynh2, Nextcloud 33.0.1~ynh1  
**What YunoHost version are you running** : 12.1.39 stable  
**What type of hardware are you using** : Old laptop or computer

### Describe your issue

Coturn is “Not reachable?” when checking trickle Ice test. The error logs for the cotrun service says credentials not found for the user

I was using nextcloud without the high performance backend but it kept throwing a warning when starting calls so I thought I’d set it up. But I’m stuck here and there are only old posts with no replies, please help.

### Share relevant logs or error messages

> **[hastebin](https://paste.yunohost.org/lifovovepu)**

---

<div class="post-metadata">

### Author: ![rodinux](https://forum.yunohost.org/user_avatar/forum.yunohost.org/rodinux/32/7029_2.png) [@rodinux](https://forum.yunohost.org/u/rodinux)
#### Post date: [April 7, 2026, 10:10pm UTC](https://forum.yunohost.org/t/nextcloud-hpb-coturn-setup-not-working/42018/2 "2026-04-07T22:10:59Z")

</div>

How did you configure your credentials in the Nextcloud Talk ?

I have parameters like this

**Server STUN :**  
turn.domain.tld:443

**Server TURN :**  
turn.domain.tld:5351 (port found with `grep port_turnserver_tls /etc/yunohost/apps/coturn/settings.yml`)  
secret (found with `grep turnserver_pwd /etc/yunohost/apps/coturn/settings.yml`)  
udp and tcp

---

<div class="post-metadata">

### Author: ![Naveen](https://forum.yunohost.org/letter_avatar_proxy/v4/letter/n/f07891/32.png) [@Naveen](https://forum.yunohost.org/u/Naveen)
#### Post date: [April 8, 2026, 4:09am UTC](https://forum.yunohost.org/t/nextcloud-hpb-coturn-setup-not-working/42018/3 "2026-04-08T04:09:37Z")

</div>

I hadn’t gotten to that part yet since the coturn test is failing. The logs just keep saying the same thing. Is it something like I have to add it to nextcloud first for it to start working?

---

<div class="post-metadata">

### Author: ![system](https://forum.yunohost.org/uploads/default/original/2X/f/f59fe8e3ee6b100b4f574d30d6e30479c68b89f0.png) [@system](https://forum.yunohost.org/u/system)
#### Post date: [April 23, 2026, 4:10am UTC](https://forum.yunohost.org/t/nextcloud-hpb-coturn-setup-not-working/42018/4 "2026-04-23T04:10:03Z")

</div>

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.