# Matomo : Could not connect to the database server: Database access denied
**URL:** https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702
**Category:** Support
**Tags:** appyunohostorg, mysql, install, french, english
**Created:** [October 16, 2022, 10:37am UTC](https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702 "2022-10-16T10:37:42Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@PikOpaT](https://forum.yunohost.org/u/PikOpaT)
#### Post date: [October 16, 2022, 10:37am UTC](https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702/1 "2022-10-16T10:37:42Z")
### My YunoHost server
- **Hardware** : OVH Dedicated Server
- **YunoHost version** : 11.0.9.15
- **I have access to my server** : Through SSH and through the webadmin
- **Are you in a special context or did you perform some particular tweaking on your YunoHost instance?** : no
- **Install package version/branch** : 4.12.0~ynh1
### Description of my issue
I installed Matomo on my Yunohost server. I start the registration process. But once I reached the **Database Setup** step. I do not have any information about what I should put here. I did not receive any message on the mailbox related to the admin account I set during the installation process.
Did I miss something?
### Expected behavior
I expected to have the information that I should put on the **Database Setup** step
### Additional information
I created an [issue report](https://github.com/YunoHost-Apps/matomo_ynh/issues/89) on the Github Repository.
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### Author:  [@ericg](https://forum.yunohost.org/u/ericg)
#### Post date: [October 16, 2022, 11:10am UTC](https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702/2 "2022-10-16T11:10:55Z")
Credentials are sent to admin email
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### Author:  [@PikOpaT](https://forum.yunohost.org/u/PikOpaT)
#### Post date: [October 17, 2022, 7:26am UTC](https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702/3 "2022-10-17T07:26:37Z")
This is what I supposed, however I did not received anything. I tested [admin@aumbox.net](mailto:admin@aumbox.net) and [root@aumbox.net](mailto:root@aumbox.net) (both aliases of my main email addresses). Both worked.
Is it possible to manually trigger this event ?
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### Author:  [@ericg](https://forum.yunohost.org/u/ericg)
#### Post date: [October 17, 2022, 9:26am UTC](https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702/4 "2022-10-17T09:26:01Z")
Usually it is root@youdomain.ltd
What app are you using to read your email?
I just tested installing Matomo. I do get a mail checking with Roundcube.
I don’t know if this can be triggered manually.
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### Author:  [@PikOpaT](https://forum.yunohost.org/u/PikOpaT)
#### Post date: [October 17, 2022, 9:59am UTC](https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702/5 "2022-10-17T09:59:02Z")
I used several app : Thunderbird and Rainloop with my laptop/desktop. Fairemail on my smartphone.
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### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [November 1, 2022, 9:59am UTC](https://forum.yunohost.org/t/matomo-could-not-connect-to-the-database-server-database-access-denied/21702/6 "2022-11-01T09:59:10Z")
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