# Mastodon update failed, then restore backup failed
**URL:** https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636
**Category:** Support apps
**Tags:** mastodon, english
**Created:** [December 15, 2023, 5:54pm UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636 "2023-12-15T17:54:58Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@dudenas](https://forum.yunohost.org/u/dudenas)
#### Post date: [December 15, 2023, 5:54pm UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/1 "2023-12-15T17:54:58Z")
My mastodon update failed, and restoring a backup is also failing. I have no clue why is this happening and how to restore the system.
Would anyone be so kind and have a look at the logs? Living without my mastodon account for now ☹
Log from restoring:
[https://paste.yunohost.org/raw/sazofacavu](https://paste.yunohost.org/raw/sazofacavu)
Full log from initial failed install/restore:
[https://paste.yunohost.org/raw/itiliconoh](https://paste.yunohost.org/raw/itiliconoh)
### My YunoHost server
**Hardware:** Old computer
**YunoHost version:** 11.2.8.2
**I have access to my server :** Through SSH
---
### Author:  [@KaraDanvers](https://forum.yunohost.org/u/KaraDanvers)
#### Post date: [December 16, 2023, 4:07am UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/2 "2023-12-16T04:07:22Z")
all i can say is same thing happen to me, lost everything, backup failed to restore. i then switched to MissKey but oof bad android apps. next time i mastodon, its outside yunohost in its own VM.
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### Author:  [@wbk](https://forum.yunohost.org/u/wbk)
#### Post date: [December 16, 2023, 8:13am UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/3 "2023-12-16T08:13:09Z")
Hi dudenas,
> [@dudenas](#):
>
> Living without my mastodon account for now ☹
☹
Did you try whether Mastodon still be installed at all?
I had matrix-synapse getting broken and unable to restore when upgrading a few times, but in the end and with some help I could get it back to work. I hope your Mastodon can be revived as well!
---
### Author:  [@dudenas](https://forum.yunohost.org/u/dudenas)
#### Post date: [December 16, 2023, 11:00am UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/4 "2023-12-16T11:00:42Z")
Thanks for the idea!
I tried to install mastodon to a different subdomain (I still have hope to restore my installation with my account). And it failed! Sadly, the log is as mysterious as the previous ones… I can make no sense of it myself…
Mastodon new installation failure log:
[https://paste.yunohost.org/raw/ebilohuqum](https://paste.yunohost.org/raw/ebilohuqum)
---
### Author:  [@dudenas](https://forum.yunohost.org/u/dudenas)
#### Post date: [December 16, 2023, 11:04am UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/5 "2023-12-16T11:04:42Z")
it would be really sad to realize that YunoHost is a poor choice for Mastodon.
I’ll try to stay hopeful for a few days.
---
### Author:  [@wbk](https://forum.yunohost.org/u/wbk)
#### Post date: [December 16, 2023, 11:48am UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/6 "2023-12-16T11:48:07Z")
> [@dudenas](#):
>
> Sadly, the log is as mysterious as the previous ones… I can make no sense of it myself…
Me neither.
After my previous post, I saw [another thread](https://forum.yunohost.org/t/upgrade-the-mastodon-app-could-not-be-completed/27626) where the upgrade of Mastodon ran awry, and some earlier threads about being unable to install Mastodon.
Sorry not to be of any more help!
---
### Author:  [@nizarus](https://forum.yunohost.org/u/nizarus)
#### Post date: [December 18, 2023, 11:25am UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/7 "2023-12-18T11:25:49Z")
Hi,
I got a similar issue (see: [[Solved] Upgrade the 'mastodon' app' could not be completed](https://forum.yunohost.org/t/solved-upgrade-the-mastodon-app-could-not-be-completed/27626)) and it was solved by removing the file `/opt/rbenv/shims/.rbenv-shim` who had a wrong owner and launching the update script again.
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### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [January 2, 2024, 11:26am UTC](https://forum.yunohost.org/t/mastodon-update-failed-then-restore-backup-failed/27636/8 "2024-01-02T11:26:04Z")
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