# Error in restore backup for synapse
**URL:** https://forum.yunohost.org/t/error-in-restore-backup-for-synapse/41512
**Category:** Support
**Tags:** bug, backup, restore-backup, english
**Created:** [February 9, 2026, 2:16pm UTC](https://forum.yunohost.org/t/error-in-restore-backup-for-synapse/41512 "2026-02-09T14:16:01Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Lindisfritjof](https://forum.yunohost.org/u/Lindisfritjof)
#### Post date: [February 9, 2026, 2:16pm UTC](https://forum.yunohost.org/t/error-in-restore-backup-for-synapse/41512/1 "2026-02-09T14:16:01Z")
**What type of hardware are you using** : Old laptop or computer
**What YunoHost version are you running** : 12.1.39
**How are you able to access your server** : Direct access via physical keyboard/screen
**Are you in a special context or did you perform specific tweaking on your YunoHost instance ?** : No
### Describe your issue
I tried running Synapse upgrade via the web interface, but it failed and no I cannot restore from backup.
The web interface gives me:
`Connection with the server has been closed for unknown reasons. Maybe 'yunohost-api' is down?` - whenever I try to enter “backups” to find the latest synapse pre-upgrade backup.
and SSH with `yunohost backup restore synapse-pre-upgrade1.tar` does run in a terminal, but abandons at the end with this log: (shared below) that hints at it being an issue with the script, maybe?
### Share relevant logs or error messages
[https://paste.yunohost.org/raw/upoxihiguf](https://paste.yunohost.org/raw/upoxihiguf)
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### Author:  [@Lindisfritjof](https://forum.yunohost.org/u/Lindisfritjof)
#### Post date: [February 11, 2026, 11:39am UTC](https://forum.yunohost.org/t/error-in-restore-backup-for-synapse/41512/2 "2026-02-11T11:39:21Z")
**Update**
Solved by the method in this post:
> [@Synapse restoration fail on pkg\_resources error (linked to ldap\_auth\_plugin)](https://forum.yunohost.org/t/synapse-restoration-fail-on-pkg-resources-error-linked-to-ldap-auth-plugin/41530):
>
> What app is this about, and its version: Any version restored from now What YunoHost version are you running: lastest today What type of hardware are you using: Raspberry Pi 3, 4+ Describe your issue Error in Synapse restoration due to pkg\_ressources package not found. This package is used in ldap\_auth\_plugin. Setuptools removed this package (pkg\_ressources) starting from the last version of setuptools package. Method to correct this restoration failure : The global principle gonna be to …
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### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [March 13, 2026, 11:40am UTC](https://forum.yunohost.org/t/error-in-restore-backup-for-synapse/41512/3 "2026-03-13T11:40:08Z")
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