# Can't Re-install Collabora - coolwsd systemd error
**URL:** https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954
**Category:** Support apps
**Tags:** collabora, english
**Created:** [March 31, 2026, 12:19pm UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954 "2026-03-31T12:19:55Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@CypLef](https://forum.yunohost.org/u/CypLef)
#### Post date: [March 31, 2026, 12:19pm UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/1 "2026-03-31T12:19:55Z")
**What app is this about, and its version** : Collabora 25.04.9.1~ynh2
**What YunoHost version are you running** : 12.1.39
**What type of hardware are you using** : Old laptop or computer
### Describe your issue
Here is the step i remember i did yesterday:
- I update yunohost and its services with the GUI
- i try to update Nextcloud and i got this problem ( [Nextcloud update failed because a safety backup could not be created](https://forum.yunohost.org/t/nextcloud-update-failed-because-a-safety-backup-could-not-be-created/41940) ), which seems to be related to this problem ( [Yarn and Sury APT keys issues](https://forum.yunohost.org/t/yarn-and-sury-apt-keys-issues/41617) ).
- After that, the coolwsd service was stopped (i can’t find the log anymore, but i see it yesterday, and i’m pretty sure it stop itself because the nextcloud was down for too long).
- I try to restart the coolwsd service but it fails (because it can’t find a free systemd unit?)
- So i uninstall the collabora app, and try to reinstall it, but it fails (see log)
### Share relevant logs or error messages
[https://paste.yunohost.org/raw/moquduhapo](https://paste.yunohost.org/raw/moquduhapo)
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [March 31, 2026, 12:37pm UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/2 "2026-03-31T12:37:24Z")
Is the port 9980 free?
```auto
lsof -i :9980
#or
ss -tlpn | grep 9980
```
Run with sudo if needed.
---
### Author:  [@CypLef](https://forum.yunohost.org/u/CypLef)
#### Post date: [March 31, 2026, 12:54pm UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/3 "2026-03-31T12:54:01Z")
both command return nothing, so the port 9980 appears to be free
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [March 31, 2026, 1:00pm UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/4 "2026-03-31T13:00:18Z")
You can try installing collabora with
```auto
--continue-on-failure
```
option and then look in the service logs to see what the issue is.
(should be --continue-on-failure but I may be wrong…)
---
### Author:  [@CypLef](https://forum.yunohost.org/u/CypLef)
#### Post date: [March 31, 2026, 1:32pm UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/5 "2026-03-31T13:32:15Z")
after installing with –no-remove-on-failure:
- the collabora installation fails (see log: [https://paste.yunohost.org/raw/todolowubo](https://paste.yunohost.org/raw/todolowubo))
- the coolwsd service appears to be running
---
### Author:  [@otm33](https://forum.yunohost.org/u/otm33)
#### Post date: [March 31, 2026, 2:26pm UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/6 "2026-03-31T14:26:33Z")
Nothing in the service log?
---
### Author:  [@CypLef](https://forum.yunohost.org/u/CypLef)
#### Post date: [April 1, 2026, 8:13am UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/7 "2026-04-01T08:13:39Z")
and here are the coolwsd service log: [hastebin](https://paste.yunohost.org/osusezuwor)
```auto
avril 01 10:11:07 coolwsd[617951]: wsd-617951-617951 2026-04-01 10:10:47.346804 +0200 [coolwsd] INF Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:3771
avril 01 10:11:07 coolwsd[617951]: wsd-617951-617951 2026-04-01 10:11:07.347139 +0200 [coolwsd] INF Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:3771
avril 01 10:11:11 coolwsd[617951]: wsd-617951-617956 2026-04-01 10:10:07.872821 +0200 [prisoner_poll] TRC #15: Handling poll events of prisoner_poll at index 0 (of 1): 0x0| net/Socket.cpp:705
avril 01 10:11:11 coolwsd[617951]: wsd-617951-617956 2026-04-01 10:10:07.872846 +0200 [prisoner_poll] TRC #15: setupPollFds getPollEvents: 0x1| net/Socket.hpp:1106
avril 01 10:11:11 coolwsd[617951]: wsd-617951-617956 2026-04-01 10:10:07.872862 +0200 [prisoner_poll] TRC ppoll start, timeoutMicroS: 64000000 size 1| net/Socket.cpp:534
avril 01 10:11:11 coolwsd[617951]: wsd-617951-617956 2026-04-01 10:11:11.926339 +0200 [prisoner_poll] TRC Poll completed with 0 live polls max (64000000us)(timedout)| net/Socket.cpp:552
avril 01 10:11:47 coolwsd[617951]: wsd-617951-617951 2026-04-01 10:11:27.347527 +0200 [coolwsd] INF Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:3771
avril 01 10:11:47 coolwsd[617951]: wsd-617951-617951 2026-04-01 10:11:47.347880 +0200 [coolwsd] INF Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:3771
```
---
### Author:  [@system](https://forum.yunohost.org/u/system)
#### Post date: [April 16, 2026, 8:13am UTC](https://forum.yunohost.org/t/cant-re-install-collabora-coolwsd-systemd-error/41954/8 "2026-04-16T08:13:42Z")
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