Cant access my cloud, dont know if i have a local server

Support
1

What type of hardware are you using: Other(?)
What YunoHost version are you running: 11.2.3
How are you able to access your server: The webadmin
Are you in a special context or did you perform specific tweaking on your YunoHost instance ?: no

Describe your issue

I am trying to access the server for my company, this was setup a while ago and we havent made modifications recently. The people that worked on it left and i barely know how this works.

When trying to access the cloud via a browser https://cloud.xyz.io/yunohost/admin it says “this site cant be reached” i dont know where i can reboot the server without having access to that page.

Is there any way from yunohost to Reboot the cloud? Or do i need to know on what my yunohost is running?

Share relevant logs or error messages

This site can’t be reached
cloud.xyz.io took too long to respond.

Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

2

You can connect to the webadmin via the ip address of the server.
Login using the credentials of the admin account. Go to diagnosis and share (using the green button) here the link of the log so we can help you

3

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