Can not access web admin interface and unable to run moulinette

kanhu · March 18, 2017, 10:24pm

I am unable to login to the admin interface from web and running Yunohost command from command-line don’t respond.
log for yunohost-api shows:

2017-03-19 02:47:50,109 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 02:47:50] "GET /users?locale=en HTTP/1.1" 500 165 30.067553
2017-03-19 02:50:36,901 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 02:50:36] "GET /users?locale=en HTTP/1.1" 500 165 30.061401
2017-03-19 03:13:31,017 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:13:31] "POST /login HTTP/1.1" 401 142 0.007579
2017-03-19 03:13:44,837 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:13:44] "POST /login HTTP/1.1" 200 410 0.026109
2017-03-19 03:14:15,090 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:14:15] "GET /users?locale=en HTTP/1.1" 500 165 30.052712
2017-03-19 03:14:15,106 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:14:15] "POST /login HTTP/1.1" 200 406 0.012850
2017-03-19 03:14:45,329 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:14:45] "GET /users?locale=en HTTP/1.1" 500 165 30.054518
2017-03-19 03:16:13,924 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:16:13] "POST /login HTTP/1.1" 200 410 0.098166
2017-03-19 03:16:44,185 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:16:44] "GET /users?locale=en HTTP/1.1" 500 165 30.070259
2017-03-19 03:16:44,191 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2017-03-19 03:16:44] "GET /logout?locale=en HTTP/1.1" 200 199 0.002947

kanhu · March 19, 2017, 5:03pm

How can I know the debugging log for the moulinette?

daeavelwyn · November 26, 2018, 11:42pm

Hi kanhu,

I just installed a fresh version of yunohost (3.3) on a devian strestch and get the same issue, do you solve it on your side ?

regards

Aleks · November 26, 2018, 11:44pm

Are you getting the exact same messages ?

daeavelwyn · November 26, 2018, 11:45pm

I get this message :

cat /var/log/yunohost/yunohost-api.log 
2018-11-27 01:38:15,802 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:38:15] "GET /installed HTTP/1.1" 200 159 0.001040
2018-11-27 01:38:31,841 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:38:31] "POST /login HTTP/1.1" 500 898 0.043994
2018-11-27 01:39:14,044 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:39:14] "GET /installed HTTP/1.1" 200 159 0.000728
2018-11-27 01:39:21,115 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:39:21] "POST /login HTTP/1.1" 500 898 0.004026
2018-11-27 01:40:08,867 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:40:08] "POST /login HTTP/1.1" 500 898 0.004074
2018-11-27 01:40:33,219 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:40:33] "GET /installed HTTP/1.1" 200 159 0.000728
2018-11-27 01:41:15,815 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:41:15] "GET /installed HTTP/1.1" 200 159 0.000735
2018-11-27 01:41:27,346 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:41:27] "POST /login HTTP/1.1" 500 898 0.003993
2018-11-27 02:02:01,463 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:02:01] "GET /installed HTTP/1.1" 200 159 0.000759
2018-11-27 02:02:12,186 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:02:12] "POST /login HTTP/1.1" 500 898 0.004006
2018-11-27 02:06:59,635 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:06:59] "GET /installed HTTP/1.1" 200 159 0.001774
2018-11-27 02:37:48,293 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:37:48] "GET /installed HTTP/1.1" 200 159 0.000723
2018-11-27 02:38:00,783 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:38:00] "POST /login HTTP/1.1" 500 898 0.057602

admin password is working as I can use it from an ssh connection to manage some stuff.

How can I debug this ?

Aleks · November 26, 2018, 11:52pm

Hm ok, and what does the webadmin says when you try to log in ?

daeavelwyn · November 26, 2018, 11:53pm

Nothing, I only see the pacman icon running from left to right…Which files I should investigate to have a better debug output ?

BTW cli is working like a charm, I just installed nextcloud and it works perfectly

Aleks · November 27, 2018, 12:13am

Hmmm, but in CLI are you able to authenticate on the LDAP (i.e. entering the admin password) for commands who requires it ?

For instance, try yunohost tools shell - it’s a dev tool we use, if you successfully enter it, just do Ctrl+D to exit it

daeavelwyn · November 27, 2018, 12:15am

yes, every shell commands are working. And in the web interface, only admin login failed, normal user login perfectly works :-/

Aleks · November 27, 2018, 12:32am

By any chance, does restarting the yunohost-api helps ? (i.e. systemctl restart yunohost-api)

daeavelwyn · November 27, 2018, 12:40am

Unfortunately no, it doesn’t save the issue. :-/

cat /var/log/yunohost/yunohost-api.log 
2018-11-27 01:38:15,802 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:38:15] "GET /installed HTTP/1.1" 200 159 0.001040
2018-11-27 01:38:31,841 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:38:31] "POST /login HTTP/1.1" 500 898 0.043994
2018-11-27 01:39:14,044 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:39:14] "GET /installed HTTP/1.1" 200 159 0.000728
2018-11-27 01:39:21,115 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:39:21] "POST /login HTTP/1.1" 500 898 0.004026
2018-11-27 01:40:08,867 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:40:08] "POST /login HTTP/1.1" 500 898 0.004074
2018-11-27 01:40:33,219 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:40:33] "GET /installed HTTP/1.1" 200 159 0.000728
2018-11-27 01:41:15,815 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:41:15] "GET /installed HTTP/1.1" 200 159 0.000735
2018-11-27 01:41:27,346 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 01:41:27] "POST /login HTTP/1.1" 500 898 0.003993
2018-11-27 02:02:01,463 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:02:01] "GET /installed HTTP/1.1" 200 159 0.000759
2018-11-27 02:02:12,186 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:02:12] "POST /login HTTP/1.1" 500 898 0.004006
2018-11-27 02:06:59,635 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:06:59] "GET /installed HTTP/1.1" 200 159 0.001774
2018-11-27 02:37:48,293 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:37:48] "GET /installed HTTP/1.1" 200 159 0.000723
2018-11-27 02:38:00,783 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:38:00] "POST /login HTTP/1.1" 500 898 0.057602
2018-11-27 02:47:50,446 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:47:50] "GET /installed HTTP/1.1" 200 159 0.000734
2018-11-27 02:53:43,871 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:53:43] "POST /login HTTP/1.1" 500 898 0.004012
2018-11-27 02:58:43,700 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 02:58:43] "GET /installed HTTP/1.1" 200 159 0.000733
2018-11-27 03:37:41,651 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 03:37:41] "GET /installed HTTP/1.1" 200 159 0.001789
2018-11-27 03:37:50,330 INFO     geventwebsocket.handler log_request - 127.0.0.1 - - [2018-11-27 03:37:50] "POST /login HTTP/1.1" 500 898 0.060031

Aleks · November 27, 2018, 1:49am

Hmm, random other ideas :

can you try doing this in an other clean / raw browsers (wondering if some policy or addon could be blocking stuff)
can you try logging in the javascript console (F12 on firefox) if any particular message shows up after trying to log in ? (though there are some known warning)

daeavelwyn · November 30, 2018, 7:47pm

Hello Aleks,

I got a javascript error, here is the output :

SyntaxError: JSON.parse: unexpected character at line 2 column 5 of the JSON data[En savoir plus] [script.min.js:29:1759](https://myhost.com/yunohost/admin/dist/js/script.min.js?version=3.3.1)

s [https://myhost.com/yunohost/admin/dist/js/script.min.js:29:1759](https://myhost.com/yunohost/admin/dist/js/script.min.js?version=3.3.1) 
l [https://myhost.com/yunohost/admin/dist/js/script.min.js:2:6432](https://myhost.com/yunohost/admin/dist/js/script.min.js?version=3.3.1) 
fireWith [https://myhost.com/yunohost/admin/dist/js/script.min.js:2:7205](https://myhost.com/yunohost/admin/dist/js/script.min.js?version=3.3.1) 
r [https://myhost.com/yunohost/admin/dist/js/script.min.js:3:10332](https://myhost.com/yunohost/admin/dist/js/script.min.js?version=3.3.1) 
n/< [https://myhost.com/yunohost/admin/dist/js/script.min.js:3:16164](https://myhost.com/yunohost/admin/dist/js/script.min.js?version=3.3.1)

daeavelwyn · December 1, 2018, 3:02pm

Ok,
It seems it’s an error du to hairpinning issue from my ISP router…If I use local adresse (192.168*) it works, if I use DNS it fails.

Aleks · January 18, 2023, 8:21pm